Beauty Customer Service Representative in Lisbon
2 semanas atrás
Job Summary
Your role as a Beauty Customer Service Representative will be to manage consumer requests and provide excellent service and product advice. You will be in contact with other departments and redirect related cases to the relevant teams. To succeed in this role, you will need exceptional communication skills, a strong sense of empathy, and a customer-centric approach. Proficiency in the German language and solid IT skills are also required. If you have previous experience in the cosmetics and luxury industry, this is an advantage.
Key Responsibilities
- Manage consumer requests and complaints through different channels
- Provide excellent service and product advice
- Be in contact with other departments and redirect related cases to the relevant teams
Requirements
- Exceptional communication skills
- Strong sense of empathy
- Customer-centric approach
- Proficiency in German language (C1 level)
- Solid IT skills
- Previous experience in cosmetics and luxury industry (advantage)
What's in it for you?
- Long-term fixed-term contract
- Full-time working hours (40h/week)
- Competitive salary (€950-€1100 gross/month including accommodation or €1300-€1400 gross/month excluding accommodation)
- Reimbursement of initial flight expenses after 9 months
- Yearly two-way flight ticket back to your home country (within the EU)
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
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