Customer Success Advocate
3 semanas atrás
At Umai Restaurant Software, we're on the lookout for a skilled Customer Success Advocate to join our team. As a key point of contact, you'll be responsible for ensuring the well-being of our restaurant partners, from onboarding and training to creating value through excellent customer service and setting realistic expectations for our partnerships.
Your Key Responsibilities:
- First point of contact for restaurant partners, ensuring seamless onboarding and training
- Identify, clarify, and prioritize partner needs, providing exceptional customer service and setting realistic expectations
- Execute restaurant requests for changes on the platform, resolving technical issues and ensuring smooth operations
- Explore new revenue streams with existing customers through upselling and renewal strategies
- Collaborate with Media Partners to ensure customers succeed with their marketing programs
- Develop targets and strategies with the Team Lead, working closely with the operations team to streamline processes
Your Ideal Profile:
- Graduates or currently pursuing Business, Marketing, Economics, Psychology, Sales, Computer Science, or similar subjects
- Excellent social skills and a passion for interacting with customers
- Entrepreneurial mindset, with interest or experience in project management or entrepreneurship
- Enthusiastic, goal-oriented, and organized, with a strong work ethic and ability to thrive in a fast-paced environment
- A keen interest in the startup world, with a desire to develop people and improve company culture
What We Offer:
- A chance to work with experienced entrepreneurs, gaining insight into company growth and building an international network
- A dynamic, highly motivated team with flat hierarchies and a great working atmosphere
- Challenging and diversified tasks with direct responsibility and ownership
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