Human Resources Business Partner
2 semanas atrás
Air Liquide Europe Business Services (ALEBS) was established in Lisbon, Portugal to provide financial services for Air Liquide European entities. Within four years, the organization expanded to over 400 employees across three office locations: Lisbon, Tomar, and Guarda.
The company’s geographical scope encompasses European affiliates, as well as entities in Africa, the Middle-East, and India. The operational scope has been extended to include not only finance but also human resources.
Key Responsibilities:
- Perform transactional and administrative tasks related to employee personal and job data changes
- Deliver physical record and document management services
- Ensure employee and organization data integrity and compliance
Resolving Enquiries:
Utilize knowledge base documents (e.g., FAQs, job aids, policy documents, etc.) to resolve enquiries within defined service levels. Provide regular updates to employees and partners, maintaining contact until requests are resolved.
Case Management:
Assume ownership of cases, updating resolutions accurately and promptly in the case management system. Properly escalate complex enquiries to relevant subject matter experts.
Improving Knowledge Base:
Identify gaps in current knowledge base documentation and highlight improvements required to enhance the knowledge base.
Requirements:
- Degree in HR/Social Sciences/Administration or similar
- Strong organizational and time-management skills
- Excellent interpersonal skills with verbal and written communication abilities
- Ability to ask relevant questions, attempt resolution, and escalate problems if unable to resolve
- Ownership and capability of working independently, taking initiative, and following up on assigned projects
- Ability to act confidentially and with a high sense of commitment and responsibility
- IT savvy with ability to leverage tools (knowledge management, document management, HR systems)
- Intermediate English proficiency (written and spoken); additional languages valued
- Experience as an HR administrative assistant (recommended; experience in shared services environments considered a plus)
Estimated Salary: €40,000 - €60,000 per annum
About Us:
Air Liquide is committed to building a diverse and inclusive workplace that embraces employee diversity, customer needs, community stakeholders, and cultures worldwide. We welcome applications from qualified candidates regardless of their background, fostering innovation and collaboration through our open environment.
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