Catawiki Customer Service Representative
4 semanas atrás
Catawiki is a one-of-a-kind marketplace where extraordinary items meet passionate buyers and sellers. As a customer service representative, you'll play a crucial role in creating unforgettable experiences for our customers.
With over 20 million unique objects sold to date, we're on a mission to become the world's most popular destination for special objects. Our vibrant offices in Amsterdam, Paris, and Lisbon are designed to inspire and connect. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered.
This role involves engaging and delighting our diverse customer base (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You'll ensure that customer queries are addressed and resolved in a correct and timely manner via various channels. When there's a dispute between a seller and a buyer, you'll mediate between the customers and find a solution that works for both.
We're seeking a professional with strong analytical and critical thinking skills, excellent communication skills in Dutch and English, and preferably previous experience in a customer service environment or a customer-related role. You'll be able to quickly switch between various customer channels like phone and e-mail communications. Ability to positively interact with your team and other departments is essential.
We offer a competitive Annual Gross Base Salary of €23,000, Health Insurance from day 1, including dental coverage, Work From Home Allowance to help with monthly household bills, Commuting benefits, Amazing Office right in the centre of Lisbon, and more.
Create a Visible Impact by working at scale in a global organisation that serves millions of customers across 80+ categories. Learn and Grow with Us through our Learning & Development initiatives, which include clear development plans and mentorship programmes designed to support your career progression.
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