Customer Service Ambassador at Catawiki

3 semanas atrás


Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

Catawiki is a unique marketplace for buying and selling special objects, offering over 75,000 items in auction each week. As a Customer Service Representative, you will play a crucial role in providing an exceptional level of service to our buyers and sellers.

Job Description

We are seeking a motivated individual who can engage and delight our customers by solving complex challenges and managing disputes and complaints. You will ensure that customer queries are addressed and resolved in a timely manner via various channels, including email, phone, and social media.

In this role, you will mediate between sellers and buyers to find solutions that work for both parties. You will also be responsible for communicating with customers in a patient and empathetic way, providing excellent customer support.

Requirements
  • Professional speaking and writing skills in English and German
  • Strong analytical and critical thinking skills
  • Prior experience in customer service or a related field (hospitality, tourism, retail, call-center, etc.)
  • Ability to quickly switch between customer channels
  • Positive interaction with team members and other departments
  • Availability to work 40 hours per week
  • Flexibility with working weekends and public holidays
What We Offer
  • A competitive salary of €18,000-23,000 per year, depending on experience
  • Health insurance from day one, including dental coverage
  • Work from home allowance to help with household bills
  • Commuting expenses covered
  • Modern office space in the heart of Lisbon
About Us

Catawiki is a global organisation serving millions of customers across 80+ categories. Our flat structure offers a broad scope, directly impacting both customers and the business. We foster an inclusive and queer-friendly work environment, committed to making every employee feel welcomed and empowered.



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