E-Health Platform Support Specialist

4 semanas atrás


Aveiro, Aveiro, Portugal Cross Border Talents Tempo inteiro
About the Role

As a key partner company of Cross Border Talents, we are seeking a highly skilled Customer Service Specialist to join our team. This is an exciting opportunity to work at the intersection of technology and healthcare, directly impacting how people access essential medical services.

We are looking for an individual who is passionate about delivering exceptional customer experiences and has strong communication skills in French (C2). The ideal candidate will have experience in customer service, preferably in tech or healthcare settings, and be comfortable with digital platforms.

The successful candidate will act as the first point of contact for platform users, addressing inquiries, resolving issues, and providing solutions through phone, email, and chat. They will also collaborate with internal teams to ensure a seamless customer experience.

Key Responsibilities:
  • Provide Technical Support: Assist users in navigating the platform's features and functionality.
  • Ensure High-Quality Customer Interactions: Provide real-time solutions and clear communication.
  • Collaborate with Internal Teams: Work closely with colleagues to ensure a seamless customer experience.
What We Offer:
  • Professional Development: Opportunity to grow in a fast-evolving sector.
  • Performance Bonuses: Earn more based on performance with KPI bonuses.
  • Work-Life Balance: Enjoy weekends off and a fixed schedule with rotational shifts.
  • Meal & Transport Allowances: Daily meal benefits and support with transport costs.

In this role, you will have the opportunity to work on a cutting-edge e-health platform improving access to healthcare. If you are passionate about delivering exceptional customer experiences and have strong communication skills, we encourage you to apply.



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