Healthcare Support Specialist

1 dia atrás


Aveiro, Aveiro, Portugal Cross Border Talents Tempo inteiro

Unlock your career potential in the dynamic healthcare industry

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We are seeking a highly skilled Cross Border Talents Customer Support Specialist to join our team in Aveiro, Portugal. As a key member of our E-health platform, you will be responsible for delivering exceptional customer support to healthcare professionals.

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About the role:

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  • Salary: 15,558.72 EUR gross per annum (including performance bonus)
  • Benefits:
    • Health Insurance provided from Day 1
    • Flexible Work Schedule with rotational shifts (Monday to Friday)
    • Stable Work Environment with fixed schedule provided 1 month in advance
  • Your Key Responsibilities:
    • Provide professional guidance to healthcare professionals via phone
    • Deliver remote training sessions to clients on effectively using our software
    • Manage incoming email inquiries swiftly and accurately
    • Address product-related questions and offer tailored advice to enhance user satisfaction
    • Collaborate with cross-functional teams including Sales, Marketing, and Product to deliver seamless customer experiences
  • What You'll Bring:
    • Native French speaker with fluent English (B2 level)
    • Exceptional spoken and written communication skills with a knack for empathy and understanding
    • Prior experience in customer service or call centers (preferred but not required)
    • Solution-oriented mindset with an eye for detail
    • Comfortable using communication tools and customer support software
  • Hiring Process:
  1. Application Review
  2. Language Assessment
  3. Interviews with the client


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