Healthcare Support Specialist
1 dia atrás
Unlock your career potential in the dynamic healthcare industry
">We are seeking a highly skilled Cross Border Talents Customer Support Specialist to join our team in Aveiro, Portugal. As a key member of our E-health platform, you will be responsible for delivering exceptional customer support to healthcare professionals.
">About the role:
">- Salary: 15,558.72 EUR gross per annum (including performance bonus)
- Benefits:
- Health Insurance provided from Day 1
- Flexible Work Schedule with rotational shifts (Monday to Friday)
- Stable Work Environment with fixed schedule provided 1 month in advance
- Your Key Responsibilities:
- Provide professional guidance to healthcare professionals via phone
- Deliver remote training sessions to clients on effectively using our software
- Manage incoming email inquiries swiftly and accurately
- Address product-related questions and offer tailored advice to enhance user satisfaction
- Collaborate with cross-functional teams including Sales, Marketing, and Product to deliver seamless customer experiences
- What You'll Bring:
- Native French speaker with fluent English (B2 level)
- Exceptional spoken and written communication skills with a knack for empathy and understanding
- Prior experience in customer service or call centers (preferred but not required)
- Solution-oriented mindset with an eye for detail
- Comfortable using communication tools and customer support software
- Hiring Process:
- Application Review
- Language Assessment
- Interviews with the client
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