Career Opportunity for Swedish-Speaking Service Manager in Lisbon
4 semanas atrás
Job Overview
We are seeking a highly skilled Swedish-speaking Service Manager to join our team in Lisbon, Portugal. As the primary interface, you will manage contract compliance and administrative responsibilities.
Your Role
You will be responsible for conducting Service Management Reviews with key client stakeholders to ensure services and performance align with business plans. This includes coordinating regular contract reviews, capturing areas for possible changes or updates, managing customer relationships, and ensuring overall customer health through regular reviews.
Key Responsibilities
- Conducting Service Management Reviews with key client stakeholders
- Coordinating regular contract reviews and capturing areas for possible changes or updates
- Managing customer relationships and ensuring overall customer health through regular reviews
- Handling customer enablement duties such as training, access requests, and ongoing customer needs
- Managing service level assessments, reporting, and analysis
- Reviewing Key Performance Indicators (KPIs) and providing action plans
- Seeking areas for process enhancements and driving improved performance
- Providing accurate, timely, and professional reports to senior management
- Participating in business meetings and contributing to day-to-day improvements
Requirements and Qualifications
To be successful in this role, you must have a Bachelor's or Master's degree in a related field and proficiency in PowerPoint, Excel, Outlook, Word, and Microsoft Teams. Professional certifications like ITIL V3/v4 and CISCO CSM are also required.
Why Choose Us?
As a valued member of our team, you can expect a competitive salary, private health and life insurance from day one, Monday to Friday working hours, on-site work module, and meal allowance on card/voucher.
The Benefits of Living and Working in Lisbon
Lisbon, Portugal's sunny capital, offers a perfect blend of career opportunities and quality of life. Enjoy a vibrant cultural scene, stunning architecture, and beautiful beaches. The city is a tech hub with growing job prospects, excellent public transport, and an affordable cost of living. Lisbon's warm weather and friendly community ensure a balanced and fulfilling lifestyle.
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