Swedish-Speaking Client Service Manager for Lisbon Role
3 semanas atrás
About Nordicjobsworldwide
Nordicjobsworldwide is a leading company in the field of client service management. We offer exciting opportunities for talented individuals to join our team and contribute to our success.
Salary: €60,000 - €80,000 per year
This role offers a competitive salary package with opportunities for growth and development.
About the Job
We are seeking an experienced Swedish-speaking Service Manager to join our team in Lisbon, Portugal. As a key member of our team, you will be responsible for managing contract compliance and administrative responsibilities.
Your Key Responsibilities:
- Conducting Service Management Reviews with key client stakeholders to ensure services and performance align with business plans.
- Coordinating regular contract reviews and capturing areas for possible changes or updates.
- Managing customer relationships and ensuring overall customer health through regular reviews.
- Handling customer enablement duties such as training, access requests, and ongoing customer needs.
- Managing service level assessments, reporting, and analysis.
- Reviewing Key Performance Indicators (KPIs) and providing action plans.
- Seeking areas for process enhancements and driving improved performance.
- Providing accurate, timely, and professional reports to senior management.
- Participating in business meetings and contributing to day-to-day improvements.
Requirements:
To be successful in this role, you will need:
- Bachelor's or Master's degree in a related field.
- Proficiency in PowerPoint, Excel, Outlook, Word, and Microsoft Teams.
- Professional Certifications: ITIL V3/v4 certification, CISCO CSM.
- Skills and Competencies: Creativity and innovation, Adaptability and flexibility, Strategic vision, Ability to develop others and themselves, Organizational awareness, Conceptual thinking and problem solving, Effective action management, Business planning and resource management, Financial and budgeting management.
About Living and Working in Lisbon
Lisbon, Portugal's sunny capital, offers a perfect blend of career opportunities and quality of life. Enjoy a vibrant cultural scene, stunning architecture, and beautiful beaches. The city is a tech hub with growing job prospects, excellent public transport, and an affordable cost of living. Lisbon's warm weather and friendly community ensure a balanced and fulfilling lifestyle.
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