Senior Customer Service Representative

Há 7 dias


Braga, Braga, Portugal Fujitsu Tempo inteiro
About Us

Fujitsu is a leader in human-centric innovation, shaping the digital future and creating a more trusting, sustainable, and responsible world.

Job Summary

We are seeking a highly skilled Senior Customer Service Representative to join our team. This role involves providing exceptional customer support, resolving technical issues, and delivering high-quality service to our clients.

Key Responsibilities:
  • Provide first-line support for incidents, problems, and requests from customers
  • Escalate issues as necessary to meet or exceed customer expectations and service level agreements
  • Maintain accurate records of actions taken and ensure established processes are followed
Requirements:
  • Technical capability: Work under supervision, supporting standard technical queries related to Microsoft products, operating systems, basic networking, and PCs
  • Problem-solving skills: Take ownership of listening to and understanding customer problems, asking relevant questions to resolve typically known problems within required timescales
  • Service level: Escalate issues as necessary to deliver required service levels and meet or exceed customer expectations/SLAs
  • Team working: Act as a team player and be viewed by colleagues as a helpful and effective member of the team
  • Personal development: Take ownership of own development and have a development plan in place
What We Offer:
  • Competitive salary (estimated €45,000 - €60,000 per year)
  • Remote working available
  • Employment with the possibility of a permanent contract
  • Life insurance and private health insurance for family members
  • 25 annual leave days
  • International career opportunities in a dynamic environment
  • Training and internal career progression plan upon hiring
  • Discounts available with partners
About Our Benefits

We offer a range of benefits to support your well-being and career growth:

  • Competitive salary and bonuses
  • Flexible work arrangements, including remote working options
  • Ongoing training and professional development opportunities
  • A comprehensive employee benefits package, including life insurance and private health insurance
  • The opportunity to work with a global company and contribute to shaping the digital future


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