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Senior Customer Service Representative
Há 1 mês
Fujitsu is a leader in human-centric innovation, shaping the digital future and creating a more trusting, sustainable, and responsible world.
Job SummaryWe are seeking a highly skilled Senior Customer Service Representative to join our team. This role involves providing exceptional customer support, resolving technical issues, and delivering high-quality service to our clients.
Key Responsibilities:- Provide first-line support for incidents, problems, and requests from customers
- Escalate issues as necessary to meet or exceed customer expectations and service level agreements
- Maintain accurate records of actions taken and ensure established processes are followed
- Technical capability: Work under supervision, supporting standard technical queries related to Microsoft products, operating systems, basic networking, and PCs
- Problem-solving skills: Take ownership of listening to and understanding customer problems, asking relevant questions to resolve typically known problems within required timescales
- Service level: Escalate issues as necessary to deliver required service levels and meet or exceed customer expectations/SLAs
- Team working: Act as a team player and be viewed by colleagues as a helpful and effective member of the team
- Personal development: Take ownership of own development and have a development plan in place
- Competitive salary (estimated €45,000 - €60,000 per year)
- Remote working available
- Employment with the possibility of a permanent contract
- Life insurance and private health insurance for family members
- 25 annual leave days
- International career opportunities in a dynamic environment
- Training and internal career progression plan upon hiring
- Discounts available with partners
We offer a range of benefits to support your well-being and career growth:
- Competitive salary and bonuses
- Flexible work arrangements, including remote working options
- Ongoing training and professional development opportunities
- A comprehensive employee benefits package, including life insurance and private health insurance
- The opportunity to work with a global company and contribute to shaping the digital future
