Social Media Support Specialist for Global User Engagement
3 semanas atrás
We are seeking a highly skilled Spanish-speaking Social Media Support Agent to join our team in Lisbon. As a key member of our on-site team, you will be responsible for providing outstanding support to our Spanish-speaking users across various social media platforms.
Key Responsibilities:- Content Moderation: Ensure user-generated content complies with our community standards by reviewing and moderating it effectively.
- User Assistance: Engage with users in Spanish, providing clear and timely support to resolve their inquiries and issues.
- Issue Resolution: Address and resolve user complaints efficiently, ensuring high levels of user satisfaction.
- Record Maintenance: Maintain accurate records of user interactions and moderation activities.
- Team Collaboration: Work closely with various departments to enhance user satisfaction and resolve complex problems.
- Fluent in Spanish (C1/C2) and proficient in English (B2)
- Prior experience in content moderation, customer service, or a related field is beneficial but not essential
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of our dynamic team in Lisbon
This role offers a unique opportunity to work in a diverse and inclusive environment, collaborating with a talented team to deliver exceptional results. You will have the chance to develop your skills, expand your knowledge, and contribute to the growth of our company.
What We Offer:- Competitive salary: €45,000 - €60,000 per year
- Relocation package: We cover flight costs to Lisbon and provide accommodation assistance
- Health and life insurance for your well-being
- Comprehensive training and continuous professional development
- Career advancement opportunities within a supportive company culture
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