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Customer Service Agent
2 semanas atrás
**We are Kaizen Gaming**
Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Bulgaria, Czech Republic, Portugal, Brazil, Chile, Peru, Ecuador and Canada. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment.
**Let's start with the role**
It is all about communication. Our Customer Service team suggests the only touchpoint for our customers who want to communicate with us. As a CS Agent, you will be responsible for handling all communications and assisting our customers with inquiries and issues they may face. Our Customer Service department is the front line of our services and suggests one of our great strengths.
**Responsibilities**
- Treat customers with respect and do whatever you can, within company policies, to make sure
customers are satisfied;
- Internal communication with other departments, following pending issues related to customer's
requests;
- Always be updated with the company's product, promos, policy and changes as required;
- Update customer database;
- Collaborate with team/shift leader & colleagues.
**Requirements**:
- Advanced communication skills;
- Excellent knowledge of the English language;
- Active listening: Giving full attention to what other people are saying, taking time to understand
the points being made, asking questions and respond as appropriate;
- Written expression: the ability to communicate information and data in writing so others will
understand;
- Service orientation: Actively looking for ways to help customers;
- Good skills in computer & MS Office / G Suite;
- Experience in online customer support;
- Knowledge of sports (hockey, baseball, basketball, American Football) will be considered an asset;
- Availability to work in shifts (primarily morning shifts, weekends included).
**Kaizen Gaming Perks**
Competitive salary package and bonus scheme.
- ️Health and life insurance for you and your family.
Monthly allowance for lunch & commuting expenses.
Unlimited access to Udemy & continuous training for all your learning and development needs.
- Clear career paths and a developmental 360° feedback framework.
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