Customer Support Specialist
Há 2 horas
A Synchro, Outsourcing by Egor, recruta Customer Support Specialist para colaboração com Organismo Público na área da saúde, localizado no Porto.
FUNÇÃO
- Registar, analisar, resolver e/ou encaminhar processos internos pendentes de tratamento;
- Realizar resolução de incidentes e pedidos dos utilizadores, registando e categorizando incidentes e pedidos na plataforma de gestão de serviço;
- Produzir documentação sobre procedimentos operacionais;
- Triar, Registar e Categorizar incidentes e pedidos, procedendo à sua análise e resolução de acordo com os procedimentos definidos;
- Analisar novas situações e elaborar propostas de melhoria em termos de instruções de trabalho, procedimentos e alterações nas aplicações.
- Registar e analisar, resolver e/ou encaminhar processos internos pendentes.
LOCAL E HORÁRIO
- Segunda a sexta-feira das 9h às 18h;
- Local de trabalho: Porto.
REQUISITOS
- Habilitações mínimas: 12º ano completo;
- Experiência comprovada em suporte aplicacional (obrigatório);
- Experiência comprovada em plataformas de ticket (obrigatório);
- Experiência em Suporte telefónico aos sistemas do ministério da saúde;
- Experiência em Suporte aplicacional na área da saúde em ambiente privado, hospitalar e de cuidados de saúde primários (preferencial).
CONDIÇÕES
- Contrato de trabalho a termo incerto;
- V. Base 934 + S. Alimentação 8,32;
- Prémio de Assiduidade 25;
- Integração em projeto de elevada responsabilidade.
Os candidatos interessados devem submeter o CV atualizado.
Synchro by Egor- Porto
Success through People
Os candidatos considerados serão contactados num prazo máximo de 10 dias úteis.
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