Customer service agent with Dutch/English

4 semanas atrás


Porto, Portugal Eurofirms Tempo inteiro
Description:

Hallo beste kandidaat,

 

Are you looking for your next adventure abroad? What about moving to Portugal?

As a result of the incredible growth of our client, we’re looking for bilingual speakers to join us and one of the world’s most well-known brands.

 

To give customers a consistente path to a great experience, you will:

  • Maintain a positive, empathetic and professional attitude towards customers;
  • Respond promptly to customer inquiries;
  • Communicate with customers by calls, tickets, emails or messages;
  • Know the product/service well;
  • Process customer requests and complains;
  • Track, document and retrieve information in call tracking database;
  • Increase customer loyalty by delivering a seamless experience.

Requirements:

Our client is a great match if you:

  • Have a proficient or bilingual level of Dutch, and advanced level of English;
  • Have 6 months – 1 year of customer service experience;
  • Have call center experience;
  • Are living in or willing to relocate to Portugal;
  • Have flexibitity in terms of shifts;
  • Have effective communication skills and customer care skills – ability to listen and understand the customers needs;
  • Have strong computer navigation skills (you don’t need to be a pc nerd, don’t worry);
  • Have good disposition to work in a customer service environment.

Offer:

What’s in it for you?

  • An attractive local salary package;
  • Relocation package;
  • Paid training;
  • Full-time employment contract;
  • Vacation and Christmas bonuses – we want to say thank you on the happiest seasons of the year;
  • Career path;
  • An international work environment;
  • Monthly performance bonuses.

 

If this job is for you, apply

Skills/ Customer Care Oriented,Good Communication Skills - Written And Oral,Flexible & Adaptable

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