French Customer Success Specialist Hybrid Role
Há 1 mês
Project Name: Combined Services App
Role: Client Solutions Expert Hybrid Role
Languages: French (C2) & English (B2)
Start Date: 27th November 2024
Location: Braga, Portugal
Work Model: Hybrid (Remote and On-Site)
Company: Cross Border Talents Partner Company
Schedule:
- Monday to Friday: 07:00 19:00 (rotational shifts)
- Saturday: 08:00 15:00
- 2 days off: Sunday + 1 rotational day
Contract Type: Permanent Contract (3-month trial period)
Salary & Benefits:
- Base Salary: 830 EUR per month (paid over 14 months)
- Performance Bonus (KPI): 170 EUR per month (paid over 12 months)
- Meal Allowance: 7.23 EURper day (net)
- Transport Allowance: 20 EUR per month
- Braga Location Bonus: 20 EUR per year
Why Join Us?
Join one of Cross Border Talents' esteemed partner companies, delivering cutting-edge solutions for a rapidly growing Combined Services App. As a Client Solutions Expert, you will be at the forefront of delivering exceptional service, helping customers navigate a powerful multi-service platform that integrates their daily needs. You'll be the go-to problem solver, ensuring clients can make the most out of a seamless experience.
Your Role in Our Team:
- Act as the primary point of contact for users of the Combined Services App, providing support across various channels (phone, email, chat).
- Handle customer inquiries, troubleshoot app-related issues, and provide accurate solutions for a wide array of services integrated into the app.
- Educate customers on how to fully leverage the platforms features, ensuring optimal user satisfaction.
- Maintain detailed and up-to-date records of customer interactions, managing queries with precision and empathy.
- Collaborate with internal teams to ensure swift issue resolution and improve the overall client experience.
What You Bring:
- Fluency in French (C2) and strong proficiency in English (B2).
- Experience in customer service, with a passion for helping people solve problems.
- Tech-savvy with the ability to navigate apps, software, and troubleshoot effectively.
- A team-oriented mindset, capable of thriving in a fast-paced, hybrid work environment.
- Strong communication skills and a customer-centric approach to service.
What We Offer:
- Hybrid Work Flexibility: Enjoy the perfect balance of working remotely and collaborating on-site.
- Performance Bonuses: Earn extra with performance-based incentives.
- Meal & Transport Allowances: Boost your earnings with daily meal allowances and monthly transport support.
- Growth Opportunities: Join a company that values career progression and internal mobility.
If you're looking for a role where you can make a real impact on people's lives and grow with a cutting-edge app solution, apply now and become a pivotal part of this exciting project
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