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Customer Support Engineer
3 meses atrás
What you'll do
Diagnose, troubleshoot and resolve incidents related to Cisco wireless technology Work with Cisco customers remotely and help tackle their highly sophisticated technical issues Engage in internal cross-technology collaborations to help tackle issues in heterogeneous network environments Recreate customer technical problems within Cisco’s internal labs Be a trusted technical authority to worldwide Cisco customers and partners Contribute to knowledge bases and troubleshooting guides Build automation and augmentation logic to speed up issue resolution Be the first to lay hands on the latest and greatest cutting-edge technologies in Cisco Enterprise area Improve product quality by identifying and submitting software defects Be a phenomenal teammate in a worldwide team
As a Technical Support Engineer you:
Aspire to develop a solid understanding of modern enterprise networks and wireless technology Have strong analytical and problem-solving skill Have the ability to work under pressure and good prioritizing skills Have the ability to quickly learn new or unfamiliar technology and products using documentation and internal resources and apply that knowledge in real world situations Have skills to work independently as well as in very diverse team environment Have a Bachelor's degree in Information Technology related field of study (preferably with a network engineering/computer science or telecommunication specialization).We'll be very impressed if you can also show one of these:
Knowledge and experience with Cisco wireless products Hold a current valid industry recognizable accreditation (CCNP, CCIE) Knowledge of programming language (preferably Python)
Who you'll work with
You will work primarily within the Cisco wireless technology area. You participate in new product introductions and internal projects from your primary domain of expertise but also have the possibility to be involved in any of the other available networking domains.
We offer free/unlimited access to any of Cisco’s hardware and software products from across the entire Cisco portfolio. As part of solving issues for customers and reproducing customer environments you will have access to a worldwide network of 24/7 dedicated internal Cisco Labs that span across several locations worldwide where you can find any device, model or even module. If you enjoy configuration and setting up network devices, this is the job for you