Service Development Director, Enterprise Service Excellence

3 semanas atrás

Lisbon, Portugal Boston Consulting Group Tempo inteiro

Who We Are

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.

What You'll Do

Enterprise Services (ES) was established in 2022 to provide resilient, scalable and cost-competitive services to BCGers around the world. It includes a range of business-critical activities including Global Finance Operations, Procurement & Payables, Travel, Meetings & Events, Case Team Services, ClientView, Real Estate, Executive Support Services, and Business Insights and Analytics; supported by transversal expertise in our product portfolios and Service Excellence teams.  Approximately 70% of Enterprise Services employees are located in Delhi, with smaller concentrations in London, Boston, Madrid, Munich, and Atlanta.  

 

The Enterprise Services Excellence Team (ESXT) partners across BCG’s ES Service Lines to instill a sophisticated analytics-based service management infrastructure, oversee large change programs, drive ES business growth, and advance people-centric learning & development initiatives. ESXT ensures that Enterprise Services sets the standard for BCG operations.

 

As a Director, you will join at a transformational moment as we elevate the analytics capabilities of our global functions, designing a unified approach to global operations business intelligence. The role will bring strategic insights to light through data analysis, visualizations, and the design of compelling narratives that spur action. Together with your colleagues in the Enterprise Services teams, you will help to embed analyses into executive and management decision-making. 

 

Your role will be to lead business case formulation for new/expanded ES Service Lines, and to lead quantitative storytelling for BCG’s senior leaders regarding ES service line value proposition and value delivery, and you will be expected to:

  • Work directly with the ES Managing Director / Partner and the ES Service Excellence Senior Director to formulate business cases for new or expanding ES Service Lines
  • Support ES Service Line Leaders in defining, measuring, and articulating their Service Lines’ value propositions through compelling, data-driven narratives
  • Formulate important updates to BCG’s most senior leaders – its C-level executives, Operating Committee, and Operations Leadership Team
  • Drive critical thinking, and challenge ES Service Line Leaders to articulate and measure the essence of the value that ES delivers
  • Collaborate with the Enterprise Services Leadership Team (ESLT), to support their agenda and drive value for BCG

You're good at:

 

  • Listening carefully and thinking independently: You can hear what someone needs, translate it into your own words, and create it effectively. 

  • Communicating in a mature and thoughtful manner: You demonstrate clear, concise, and persuasive communication valued by senior leaders in discussions and meetings. 

  • Structuring and analyzing information: You effectively organize and analyze data, turning complex ideas into insightful, high-quality deliverables. 

  • Considering how complex services drive value for BCG: You identify issues in value propositions and translate complex objectives into effective narratives. 

  • Working collaboratively with many customers and stakeholders: You manage diverse needs and constraints, maximizing strategic value for the firm. 

  • Remaining perceptive and willing to quickly familiarize yourself with new topics: You quickly adapt and understand new subjects and environments. 

  • Maintaining assertiveness and results-orientation: You confidently pursue goals and demonstrate a strong focus on achieving results. 

  • Acting with openness and professionalism: You show competence, integrity, respect, and professionalism towards both internal and external contacts. 

  • Exercising good business judgment and a collaborative style: You connect as a trusted peer with all organizational levels and work well with others. 

  • Synthesizing and visualizing complex data strategically: You create accurate and insightful  data visualizations and communicate information clearly to leaders. 



What You'll Bring

  • 10+ years of experience assessing and driving organizational change and improvement; preferably within complex institutions. 

  • Proven track record of successfully designing and implementing strategic initiatives that have positively impacted organizational performance and profitability. 

  • Proven ability to work effectively in a global environment with people at all levels, preferably in a professional services organization. 

  • Sound strategic analytical and reporting skills combined with excellent communication skills; written and oral. 

  • Master’s degree with demonstrated strategic quantitative facility preferred: Mathematics, Finance / Accounting, Business Administration, Computer Sciences, Economics, or other related fields. 

  • Knowledge of financial statements including Income Statement, Balance Sheet, etc 

  • Demonstrated computer literacy preferred via experience with data analytics and business intelligence tools (e.g., Excel, SAP Business objects, Power BI, Tableau, etc.). 

  • Ideally experience within BCG or other leading strategy consulting firm 



Who You'll Work With

BCG Leadership, including Managing Directors and Partners Leaders across BCG's Enterprise Services business Stakeholders in Finance, HR, IT, and other areas of the business 

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.

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