Service development director, enterprise service excellence
2 semanas atrás
We offer multiple career paths for the world's best talent to have a real impact on business and society.
As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next.
We count on your authenticity, exceptional work, and strong integrity.
In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world.
Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT.
This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries.
Global Services is in short, the backbone of BCG.
What You'll Do Enterprise Services (ES) was established in 2022 to provide resilient, scalable and cost-competitive services to BCGers around the world.
It includes a range of business-critical activities including Global Finance Operations, Procurement & Payables, Travel, Meetings & Events, Case Team Services, Client View, Real Estate, Executive Support Services, and Business Insights and Analytics; supported by transversal expertise in our product portfolios and Service Excellence teams. Approximately 70% of Enterprise Services employees are located in Delhi, with smaller concentrations in London, Boston, Madrid, Munich, and Atlanta. The Enterprise Services Excellence Team (ESXT) partners across BCG’s ES Service Lines to instill a sophisticated analytics-based service management infrastructure, oversee large change programs, drive ES business growth, and advance people-centric learning & development initiatives.
ESXT ensures that Enterprise Services sets the standard for BCG operations.
As a Director, you will join at a transformational moment as we elevate the analytics capabilities of our global functions, designing a unified approach to global operations business intelligence.
The role will bring strategic insights to light through data analysis, visualizations, and the design of compelling narratives that spur action.
Together with your colleagues in the Enterprise Services teams, you will help to embed analyses into executive and management decision-making. Your role will be to lead business case formulation for new/expanded ES Service Lines, and to lead quantitative storytelling for BCG’s senior leaders regarding ES service line value proposition and value delivery, and you will be expected to: Work directly with the ES Managing Director / Partner and the ES Service Excellence Senior Director to formulate business cases for new or expanding ES Service Lines Support ES Service Line Leaders in defining, measuring, and articulating their Service Lines’ value propositions through compelling, data-driven narratives Formulate important updates to BCG’s most senior leaders – its C-level executives, Operating Committee, and Operations Leadership Team Drive critical thinking, and challenge ES Service Line Leaders to articulate and measure the essence of the value that ES delivers Collaborate with the Enterprise Services Leadership Team (ESLT), to support their agenda and drive value for BCG You're good at: Listening carefully and thinking independently: You can hear what someone needs, translate it into your own words, and create it effectively. Communicating in a mature and thoughtful manner: You demonstrate clear, concise, and persuasive communication valued by senior leaders in discussions and meetings. Structuring and analyzing information: You effectively organize and analyze data, turning complex ideas into insightful, high-quality deliverables. Considering how complex services drive value for BCG: You identify issues in value propositions and translate complex objectives into effective narratives. Working collaboratively with many customers and stakeholders: You manage diverse needs and constraints, maximizing strategic value for the firm. Remaining perceptive and willing to quickly familiarize yourself with new topics: You quickly adapt and understand new subjects and environments. Maintaining assertiveness and results-orientation: You confidently pursue goals and demonstrate a strong focus on achieving results. Acting with openness and professionalism: You show competence, integrity, respect, and professionalism towards both internal and external contacts. Exercising good business judgment and a collaborative style: You connect as a trusted peer with all organizational levels and work well with others. Synthesizing and visualizing complex data strategically: You create accurate and insightful data visualizations and communicate information clearly to leaders. What You'll Bring 10+ years of experience assessing and driving organizational change and improvement; preferably within complex institutions. Proven track record of successfully designing and implementing strategic initiatives that have positively impacted organizational performance and profitability. Proven ability to work effectively in a global environment with people at all levels, preferably in a professional services organization. Sound strategic analytical and reporting skills combined with excellent communication skills; written and oral. Master’s degree with demonstrated strategic quantitative facility preferred: Mathematics, Finance / Accounting, Business Administration, Computer Sciences, Economics, or other related fields. Knowledge of financial statements including Income Statement, Balance Sheet, etc Demonstrated computer literacy preferred via experience with data analytics and business intelligence tools (e.g., Excel, SAP Business objects, Power BI, Tableau, etc.). Ideally experience within BCG or other leading strategy consulting firm Who You'll Work With BCG Leadership, including Managing Directors and Partners Leaders across BCG's Enterprise Services business Stakeholders in Finance, HR, IT, and other areas of the business Boston Consulting Group is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer.
Click here for more information on E-Verify.
-
Service Development Director, Enterprise Service Excellence
2 semanas atrás
Lisbon, Portugal Boston Consulting Group Tempo inteiroWho We AreBCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We...
-
GBS Project Services
7 meses atrás
Lisbon, Portugal AstraZeneca Tempo inteiroJob Title: Project Director Competitive salary and benefits apply Location: Lisbon, Portugal At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation – ultimately providing employees with the opportunity to work across teams, functions and even the globe. ...
-
Senior Art Director
6 meses atrás
Lisbon, Portugal Leo Burnett Tempo inteiroJob Description The Senior Art Director will play a crucial role in shaping the art direction and execution of our projects. Working closely with the Creative Directors and other team members, the Senior Art Director will bring innovative ideas to life and ensure the highest standards of visual excellence across all mediums. This role requires a...
-
Area Director
4 semanas atrás
Lisbon, Portugal Landing.jobs Tempo inteiroAt FCCN, serviços digitais da FCT (Permanent), in Lisbon, Portugal Expires at: 2025-02-06 Remote policy: Partial remoteFCCN, the digital services division of FCT, has a mission to contribute to developing Science, Technology, and Knowledge in Portugal. We provide high-speed internet connectivity and IT services for the Portuguese higher education and...
-
Operational Excellence Leader
6 meses atrás
Lisbon, Portugal AstraZeneca Tempo inteiroJoin AstraZeneca, a global leader in the pharmaceutical industry, where we believe in the power of what science can do. We are committed to delivering life-changing medicines and maintaining a sustainable approach to our work. We are looking for an experienced and passionate Operational Excellence Leader to join our team and make a meaningful impact on...
-
Area Director
Há 1 mês
Lisbon, Portugal Landing.jobs Tempo inteiroAt FCCN, serviços digitais da FCT (Permanent), in Lisbon, PortugalExpires at: 2025-02-06Remote policy: Partial remoteFCCN, the digital services division of FCT, has a mission to contribute to developing Science, Technology, and Knowledge in Portugal. We provide high-speed internet connectivity and IT services for the Portuguese higher education and research...
-
Enterprise Customer Success Manager
7 meses atrás
Lisbon, Portugal InEvent Tempo inteiroABOUT INEVEN T InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different...
-
Director of Commercial Services
7 meses atrás
Lisbon, Portugal Hyatt Corporation Tempo inteiroDirector of Commercial Services Andaz Andaz Lisbon PT - 11 - LisbonAdministrativeDirectorFull-timeReq ID: LIS000003Local Summary Are you a dynamic and outcomes -driven Commercial leader with a passion for the hospitality industry? Join the pre-opening team at Andaz Lisbon as our Director of Commercial Services and lead our...
-
Clinical Medical Regulatory
3 semanas atrás
Lisbon, Portugal Novo Nordisk Tempo inteiroAre you looking for an opportunity where you can utilize your leadership skills and medical expertise? Are you passionate about the world of medical affairs, clinical operations and regulatory affairs? Are you highly motivated by being able to make a difference to improving patients’ lives? If so, you should continue reading and apply today! The...
-
Enterprise IT Architect
6 meses atrás
Lisbon, Portugal ConvaTec Tempo inteiroPioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...
-
Enterprise Solutions Architect
Há 1 mês
Lisbon, Portugal Unit4 Tempo inteiroJob DescriptionWe are looking for a highly skilled and strategic Enterprise Solutions Architect to play a key role in shaping and delivering scalable, secure, and innovative solutions across the organization. This hybrid role involves both high-level enterprise architecture oversight and detailed solution design, ensuring that the entire technology ecosystem...
-
Construction Director
3 meses atrás
Lisbon, Portugal Gleeds Tempo inteiroAbout The Role About this opportunity Senior professional Construction Director responsible for managing the successful delivery of large-scale data centre construction project and customer relationships. Responsibilities include but are not limited to: Supporting Business Unit Directors in delivering business objectives Positively...
-
Senior Art Director
7 meses atrás
Lisbon, Portugal We are social Tempo inteiroSENIOR ART DIRECTOR Reporting to: Creative Supervisor/ Head of Art / Creative DirectorAs part of the Creative department you will be working in defining and executing creative concepts. In your day-to-day life you will collaborate with creative copywriters, content specialists, editors, among many others. Your task could cover anything from searching from...
-
Operational Excellence Manager
3 meses atrás
Lisbon, Portugal DNV Tempo inteiroWe are seeking a highly motivated and experienced individual to lead our operational excellence and change management activities in Energy Systems Southern Europe, Middle East, Africa and Latin America. This is a newly established role in the region. You will report to both the Finance and Performance Manager and the Global Operational Excellence Lead,...
-
Commercial Director
3 meses atrás
Lisbon, Portugal Gleeds Tempo inteiroAbout The Role About this opportunity Key member of Gleeds project team responsible for representing the company and leading cost and procurement management aspects of a data centres construction project delivery. This role involves overseeing the financial and contractual elements to ensure projects are delivered on time, within budget, and to...
-
Head of Enterprise Applications
2 meses atrás
Lisbon, Portugal Unit4 Tempo inteiroJob DescriptionWe are looking for the Head of Enterprise Apps & Solutions to lead the management of all business applications and delivery teams. In this role, you will be responsible for overseeing the end-to-end software development lifecycle, ensuring that all business applications align with the organization's needs and goals. This position requires a...
-
Business Development Manager
7 meses atrás
Lisbon, Portugal RHC Tempo inteiroWe are seeking a highly motivated and experienced Business Development Manager to join our dynamic team in an IT Services and Cyber Security company. As the Business Development Manager, you will be responsible for identifying and capturing new business opportunities, cultivating client relationships, and driving revenue growth. You will play a key role in...
-
Account Director
7 meses atrás
Lisbon, Portugal Mindshare Tempo inteiroAbout MINDSHARE We are a global media agency network of 10,000 people across 86 countries united by our desire to drive good growth for our clients. A global family with diverse opinions, cultures, and passions. We are a truly global family that helps each other to achieve success and together with our clients use the power of media to change the world. We...
-
Medical Director- Oncology/Hematology
7 meses atrás
Lisbon, Portugal IQVIA Tempo inteiroJob Overview The medical department consists of a Chief Medical Officer, Medical Directors, medical writers, and safety associates. The Medical Director provides medical and scientific support to clinical research programs, study teams and investigators. The Medical Director also provides review, advice, and leadership for potentially or awarded clinical...
-
Programme Director
7 meses atrás
Lisbon, Portugal Hiscox Tempo inteiroJob Type: Permanent Build a brilliant future with Hiscox About Us HISCOX is an international insurer specialized in the market of luxury goods & property, and high-end professional insurance. As experts in risk we give people and businesses the confidence to realise their ambitions. With offices in 9 European countries we have a very...
