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Kwaliteit en service is waar het in de wereld van vandaag allemaal om draait voor bedrijven om concurrerend te blijven. Van het oplossen van technische problemen, het geven van productadvies, het opvolgen van logistiek, het uitvoeren van kwaliteitscontroles tot het bieden van verkoopondersteuning, er zijn veel gebieden waar uitstekende klantenondersteuning vereist is en dit is waar het bedrijf jou nodig heeft

Jouw verantwoordelijkheden en impact als een customer support agent zijn:
  • Beantwoorden van inkomende oproepen om vragen van klanten te beantwoorden of bestellingen te plaatsen
  • Het voltooien van orderinvoer en het coördineren van productverzendingen naar klanten door het opvragen en verzamelen van documentatie
  • Ondersteuning bieden en problemen van klanten oplossen
  • Samenwerken met interne en externe entiteiten
Vaardigheden, kwalificaties en interesses die je nodig hebt om in deze functie te slagen:
  • Een uitstekend niveau Nederlands en ten minste B2 niveau Engels
  • Kennis van de waarde en impact die een goede klantervaring kan creëren
  • Een aandachtige luisteraar zijn, comfortabel en vaardig in het communiceren met mensen
  • Een drang naar uitmuntendheid en professionalisme hebben
  • Een echte teamspeler zijn en toegewijd zijn aan je werk
  • Enthousiast zijn over interculturele communicatie en de expatlevensstijl
  • Wonen in Lissabon of bereid zijn om naar Lissabon te verhuizen voor een internationale carrière en levenservaring
Wat zit er voor jou in?
  • Type contract: een contract van bepaalde tijd (12 maanden), ieder jaar verlengbaar
  • Werkuren: 40 uur/week (8 uur/dag) van maandag tot zondag, roterende diensten tussen 07.00 en 23.00 uur.
Salarisvoorwaarden* 2 opties:
  • Inclusief accommodatie (gedeeld appartement, alle rekeningen inbegrepen): 1040€ bruto/maand
  • Exclusief accommodatie: 1298€ bruto/maand
* Ongeveer. 20-25% belasting - raadpleeg de kosten van levensonderhoud in Lissabon voor vergelijking met de lonen in andere EU-landen

* Vergoeding tijdens training (van 1 tot 4 weken): 50% van je uurloon (lagere belastingen)

Verhuispakket voor internationale kandidaten:
  • Vergoeding van je initiële vluchtkosten
  • Pick up van de luchthaven
  • Bij aankomst krijg je hulp bij het papierwerk, het openen van een bankrekening, enz.
  • Gratis Portugese taal lessen, kooklessen, sportactiviteiten en sociale evenementen georganiseerd door het bedrijf
  • Een dynamische, ruimdenkende en multiculturele omgeving, met 82 verschillende nationaliteiten
  • Een geweldige plek om te werken in een gloednieuw gebouw. Je werkt in de beste faciliteiten in een leuke en comfortabele omgeving
  • Een bedrijf dat werkt met wereldwijde topmerken, uit verschillende industrieën, zoals mode, online marketing, technologieën, voeding, enz.
  • Carrièremogelijkheden: mogelijkheid om binnen 6 maanden deel te nemen aan een ontwikkelingsprogramma om toegang te krijgen tot andere kansen binnen het bedrijf: van een ander project tot QA, Team Lead of Supervisor-rollen
Jouw Toekomstige Bedrijf:

In Lissabon vind je het bedrijf dat voor je zorgt, van je loopbaanontwikkeling, talenkennis en accommodatie tot je sociale integratie. Je toekomstige nieuwe werkgever is een multinationale organisatie die erkend is als een van de beste leveranciers van verkoop- en klantenserviceoplossingen ter wereld. Ben jij klaar om een toegevoegde waarde te zijn voor hun internationale team met talenten van meer dan 80 nationaliteiten van over de hele wereld? Dan zijn zij op zoek naar jou

Is dit project niet geschikt voor jou? Bekijk dan gerust onze andere mogelijkheden voor Nederlandstaligen in Spanje of Portugal, of stuur ons je CV om in aanmerking te komen voor andere projecten of toekomstige mogelijkheden.