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Customer Support Representative
2 meses atrás
Your responsibilities and impact as a:
Customer Service Specialist:
- Providing the best possible answers and solutions to questions and concerns from customers of the Italian market over the phone, via email or social media
- Supplying customers with the necessary information and solving any issues
- Following up of issues if needed
Skills, qualifications and interests you need to succeed in this role:
- A native level of Italian and at least a C1 level of English
- Passion for customer service, content moderation, or technical support
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener, comfortable and skilful at communicating with people
- Being energetic, innovative and working proactively at a fast pace
- Excitement about intercultural communication and committed to a longer stay in Portugal
- Living in or willing to relocate to Lisbon for an international career and life experience
- Having a valid Portuguese work permit or a nationality that allows you to work in an EU-country
What is in it for you?
- Type of contract: Unfixed term contract, 30 days probation period
- Working hours: full time (40h/week), shifts 24/7 Monday to Sunday
- Salary conditions: 1050 € gross/month + performance bonus 120 € from 4th full month
- Help with acquiring the NIF and SSN
- If you are relocating to Portugal, a relocation package of 360 euros per month for the first three months can be applied
- Paid professional training
- Fun and engaging company-wide initiatives
- Excellent work culture
What should you expect from living in Lisbon?
- A colorful city view and a rich cultural history
- Pros of living in a European capital on a budget
- Delicious Portuguese cuisine and famous cafe culture
- Friendly people, good vibes and a happy-go-lucky urban life
- Warm climate all year and a sunny beach life next to the Atlantic
- A large English-speaking local community and international environment
Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
