Customer Experience Team Leader

2 semanas atrás

Aveiro, Portugal Buscojobs Portugal Tempo inteiro

At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible. This isn't just about the part you play in our business, it's about the change you can make in our world.
Let's create a better tomorrow and make positive change – socially, economically, and globally. Maersk is a global leader in integrated logistics and has been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
We strive ambitiously to make trade more open, inclusive, and sustainable – for communities, customers, and employees worldwide. With Maersk, you'll be surprised at the difference we can make in the world together.
We Offer
In Maersk, we put you in the driver seat of your own career, and you will be trusted and empowered to take on new challenges. We offer you an exciting global career at the forefront of world trade. And thanks to our global scale, you will be well-positioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits. We are proud of our people who define our company's industry leadership, global team culture and customer-centric focus every day.
Having substantial operations in over 130 countries, we work across continents, across cultures and with individuals from all walks of life. This drives our ambition, to create equitable and inclusive workplaces where every individual can have a sense of belonging.
And much more:
Industry-leading talent development initiatives and competitive benefits: our parental leave policy is recognized as one of the best in the industry.
Flexible Workplace Policy and working hours.
Access to internal training opportunities.
Excellent benefits to employees, including a competitive pension scheme and health insurance.
Responsibilities
Ensures consistent delivery in line with the brand - ensure smooth delivery of customer's shipment from booking stage to cargo arrival at destination.
You will be monitoring, analyzing and directing activities across the entire supply chain.
Contributes to the Commercial Pipeline Management.
Planning, tracking, customer service, quality, operational excellence and finance - enabling integrated and complete information management; also ensuring standardization and a high level of service.
Drives and builds strong relationships with customers.
Plans and deploys the understanding of customers' businesses and needs to the Customer Experience Organization.
Leading the team: reviews team performance and identifies possible issues in order to provide a better service.
Drives overall continuous improvement opportunities and Change Management.
Delivers agreed sales targets based on quote follow up and assigned.
Internal sales customers ensuring a focus on segmentation drivers.
Requirements
Proven track record as a Team Leader or similar role within a large international company.
Passion to drive closures & high-level customer service orientation - Customer Centricity and result orientation.
Data-driven, analytical, and action-oriented mindset.
Good understanding of operational processes.
Fluent in English, French and Spanish (written & spoken).
Excellent communication and social skills and the ability to communicate confidently for coordination with stakeholders and relationship building.
Well-organized when working under pressure.
Team player - works together with others in the business unit to achieve results, fosters teamwork.
Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
Experience in the chemical industry can be a plus.
Positive and proactive attitude.

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