Customer Experience Partner
Há 1 mês
Opportunity
At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible. This isn't just about the part you play in our business, it's about the change you can make in our world.
Let's create a better tomorrow and make positive change – socially, economically, and globally. Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
We strive ambitiously to make trade more open, inclusive, and sustainable – for communities, customers, and employees worldwide. With Maersk, you'll be surprised at the difference we can make in the world together.
We Offer
In Maersk, we put you in the driver seat of your own career, and you will be trusted and empowered to take on new challenges. We offer you an exciting global career at the forefront of world trade. And thanks to our global scale, you will be well-positioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits. We are proud of our people who define our company's industry leadership, global team culture, and customer-centric focus every day.
Having substantial operations in over 130 countries, we work across continents, across cultures, and with individuals from all walks of life. This drives our ambition to create equitable and inclusive workplaces where every individual can have a sense of belonging.
And much more:
Industry-leading talent development initiatives and competitive benefits: our parental leave policy is recognized as one of the best in the industry.
Flexible Workplace Policy and working hours.
Access to internal training opportunities.
Excellent benefits to employees, including a competitive pension scheme and health insurance.
Key Responsibilities
Manage and monitor the end-to-end shipment process.
Coordinate with various stakeholders in shipment process handling.
Orchestrate the overall flow of an end-to-end shipment.
Provide value-add to the customers through effective business solutions by having good business knowledge/process understanding.
Query resolution with shippers/Customers/Key Account Managers/other stakeholders, timely resolution, and response to customers.
Maintain a customer-centric approach thereby helping to avoid the occurrence of errors and take preventive measures to eliminate repetition of errors.
Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
Responsible for cross-sell/up-sell, customer retention.
Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
Respond to all inquiries in a timely and accurate manner & escalate difficulty as defined in SOPs/IOPs.
Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.
Record and report the performance that helps provide suitable recommendations on: Service delivery wins + Service failures.
Work with the KCMs/Commercial team to establish and strengthen customer relationships.
Comply with specific customer SOP and monitor respective KPIs.
Execute reports or other tasks assigned by Team Leader/Manager.
We are looking for
Solid experience with logistics/supply chain and related areas.
Good knowledge of and experience with logistics companies and supply chain management operations, from both origin and destination.
Fluency in English and Spanish . French is not mandatory, but nice to have.
Excellent communication skills and the ability to communicate confidently for coordination with stakeholders.
Stakeholder management skills and relationship building.
Passion to drive closures & high-level customer service orientation – Customer Centricity.
Result orientation.
Well-organized when working under pressure.
Team player – Works together with others in the business unit to achieve results, fosters teamwork.
Good understanding of operational processes.
Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
Positive and proactive attitude.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing ****** .
#J-18808-Ljbffr
-
Customer Experience Partner
Há 1 mês
Aveiro, Aveiro, Portugal Damco Spain Sl Tempo inteiroOpportunity at Damco Spain SLWe are pioneers in logistics, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers worldwide. Innovation plays a huge part in getting us there. We empower our team members to find new ways to simplify logistics and make it customer-friendly. This...
-
Customer Experience Partner
Há 1 mês
Aveiro, Portugal Damco Spain Sl Tempo inteiroOpportunity At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your...
-
Customer Experience Champion
1 semana atrás
Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiroJob OverviewSquarespace is a design-driven platform empowering entrepreneurs to build brands and businesses online. We're seeking a Customer Experience Champion to join our team, ensuring customers receive exceptional support and guidance in resolving issues with their accounts. This role requires a strong system knowledge and commitment to delivering an...
-
Customer Experience Agent
Há 5 dias
Aveiro, Portugal Damco Spain Sl Tempo inteiroAre you a customer-oriented person who is passionate about employee experience and have high energy and strive for achieving the best in what you do to efficiently manage resolutions? Are you action-oriented and enjoy working in a fast-paced environment? Then this role is for you!We have an exciting opportunity as a Customer Experience Agent.Opportunity At...
-
Aveiro, Aveiro, Portugal Smart-Recruitments Tempo inteiroWe are looking for a skilled Customer Support professional to join our team in Aveiro, Portugal. As a Global Brand Ambassador, you will be the face of our company, interacting with customers from around the world and providing exceptional service.About the Role:The ideal candidate will have strong communication skills, fluency in French, and experience in...
-
Customer Experience Manager
2 semanas atrás
Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Boundlessfellows. This is a full-time, remote role located in Hawaii.
-
Customer Experience Director
3 semanas atrás
Aveiro, Aveiro, Portugal Damco Spain Sl Tempo inteiroMaersk, a global leader in integrated logistics, is embarking on a bold new direction to become a truly end-to-end logistics service provider. We are pioneers in logistics, and our journey is marked by innovation and transformation. Our aim is to redefine the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and...
-
Digital Customer Experience Associate
1 semana atrás
Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiroAbout the Role: We're seeking a talented and customer-focused individual to join our team as a Digital Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer experiences through timely and effective resolution of customer inquiries.">Job Summary: As a Digital Customer Experience Associate, you will be the...
-
Customer Experience Specialist
3 semanas atrás
Aveiro, Aveiro, Portugal Webhelp France Tempo inteiroAbout Webhelp FranceAt Webhelp France, we're on a mission to power the brands of the future. As a global technology and services leader, we help well-known brands improve their businesses with technology and integrated solutions in over 70 countries.We're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career...
-
Customer Experience Support Specialist
4 semanas atrás
Aveiro, Aveiro, Portugal Phiture Tempo inteiroAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Support Specialist to join our team at Phiture.The successful candidate will provide exceptional support to our healthcare professionals, ensuring they get the most out of our software through proactive outreach and timely resolution of their queries.As part of this role, you...
-
Customer Experience Representative
Há 1 mês
Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiroAbout the RoleCustomer Experience Representatives at Boundlessfellows use their expertise to deliver exceptional service to our customers. We are seeking a highly skilled Bilingual Customer Support Associate to join our team.Your Responsibilities• Respond to customer-submitted live chats and email in a timely manner• Trouble shoot and guide customers...
-
Strategic Marketing Leader for Partner Growth
1 semana atrás
Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiroAbout the RoleWe're seeking a seasoned marketing professional to lead our partner growth initiatives at Boundlessfellows. As a Strategic Marketing Leader, you will develop and execute go-to-market strategies to drive awareness and acquisition of our partner program among creative professionals.Key Responsibilities:Collaborate with cross-functional teams to...
-
Aveiro, Aveiro, Portugal Phiture Tempo inteiroAbout the Role:The Customer Success Manager will play a pivotal role in developing trust with assigned customers and providing them with the best possible experience navigating Canonical's vast offering. This includes activating internal and external capabilities to alleviate pain points, align expectations, and deliver on a collaboration roadmap. The...
-
Strategic Customer Experience Lead
4 semanas atrás
Aveiro, Aveiro, Portugal Phiture Tempo inteiroUnlock the full potential of your career as a Strategic Customer Experience Lead at Canonical, where you'll play a vital role in shaping the customer success journey.We're looking for an experienced professional to lead our customer success efforts in the APAC region. As a key member of our team, you'll be responsible for developing and implementing...
-
Customer Experience Representative
3 semanas atrás
Aveiro, Aveiro, Portugal Webhelp France Tempo inteiroWe are seeking a skilled Customer Service Representative to join our team in Aveiro, Portugal. As a key member of our global organization, you will play a vital role in ensuring exceptional customer experiences across all operations.
-
Customer Experience Team Leader
4 semanas atrás
Aveiro, Portugal Damco Spain Sl Tempo inteiroOpportunityAt Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your...
-
Customer Experience Team Leader
2 semanas atrás
Aveiro, Portugal Buscojobs Portugal Tempo inteiroAt Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to...
-
Staff Product Manager, Domains
Há 1 mês
Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiroAbout the RoleSquarespace is seeking a talented Product Manager to enhance our domains search management experience. As a Staff Product Manager within our Domains organization, you will optimize our dashboards and leverage integrations with external third parties to address more use cases. You will report to the General Manager of Domains and can work...
-
Customer Experience Ambassador in Travel Support
1 semana atrás
Aveiro, Aveiro, Portugal Ttec Tempo inteiroWe are seeking a talented Customer Experience Ambassador to join our team in Athens, Greece. As a key member of our customer support team, you will play a vital role in delivering exceptional customer experiences for Booking.com customers.About the Role:We are looking for someone who is passionate about travel and has excellent communication skills in French...
-
Customer Experience Associate
1 semana atrás
Aveiro, Aveiro, Portugal Cross Border Talents Tempo inteiroAbout the RoleWe are seeking a Customer Experience Associate to join our dynamic team in Aveiro. As a key member of our support team, you will be responsible for delivering exceptional support to clients via various channels.Job DescriptionThe successful candidate will have the opportunity to work in a fast-paced environment, resolving customer inquiries and...
