Senior Customer Support Consultant

2 meses atrás


Lisboa, Portugal Roomraccoon Tempo inteiro

Title: Senior Customer Support Consultant Type: Fulltime Terms: Onsite Location: Only considering applications-based in Cape Town, South Africa and Lisbon, Portugal Who are we? RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Our benefits include equity, formal training budget allowance, annual hotel allowance, as well as birthday and Christmas vouchers. Interested? Keep reading What we need? The Senior Customer Support Consultant (SCSC) is crucial in elevating our customer support quality and ensuring the seamless operation of our customer support team. The SCSC will guide Customer Support Consultants (CSCs) towards excellence, foster product expertise, manage complex escalations, and contribute to our knowledge base, ensuring our team is equipped to deliver outstanding service. What will you be doing? In addition to meeting your defined target on the CSC Performance Framework, your main duties as a SCSC will be to: Conduct QA for CSC email and phone interactions, scaling by stripe level, and communicate needs for improvement-driven training based on QA findings. Lead new product release validations. Address complex customer issues as an escalation point, including enforcing precise bug logging and resolution follow-ups. Actively contribute to the creation and maintenance of knowledge base articles, guru cards, and canned responses following our measurable framework. Requirements? Non-negotiable: Fluent in German or Dutch Has 2+ years' experience in a service-oriented, technical or customer support role as 2IC or in a leadership role Hotel (front desk/reservations) and/or hospitality experience (advantageous) Excellent interpersonal skills, consistently amicable and responsive in dealing with all people, both externally and internally Technical proficiency in working on different systems (training will be provided) #J-18808-Ljbffr



  • Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro

    Job Title: Senior Customer Support ConsultantAbout the Role:We are seeking a highly skilled Senior Customer Support Consultant to join our team at RoomRaccoon. As a Senior Customer Support Consultant, you will be responsible for elevating the quality of customer support and ensuring seamless team operations.Key Responsibilities:Conduct QA for CSC email and...


  • Lisboa, Portugal Roomraccoon Tempo inteiro

    Title: Senior Customer Support Consultant Type: Fulltime Terms: Onsite Location: Only considering applications-based in Cape Town, South Africa and Lisbon, PortugalWho are we? RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of...


  • Lisboa, Portugal Roomraccoon Tempo inteiro

    Title: Senior Customer Support Consultant Type: Fulltime Terms: Onsite Location: Only considering applications-based in Cape Town, South Africa and Lisbon, PortugalWho are we? RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of...


  • Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Title: Senior Customer Support ConsultantTerms: OnsiteLocation: Only considering applications-based in Cape Town, South Africa and Lisbon, PortugalWho are we?RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.Our diverse team of 110 professionals,...


  • Lisboa, Portugal Roomraccoon Tempo inteiro

    Title: Senior Customer Support ConsultantType: FulltimeTerms: OnsiteLocation: Only considering applications-based in Cape Town, South Africa and Lisbon, PortugalWho are we?RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.Our diverse team of 110...


  • Lisboa, Lisboa, Portugal RoomRaccoon Tempo inteiro

    Senior Customer Support ConsultantWe are seeking a highly skilled Senior Customer Support Consultant to join our team at RoomRaccoon. As a key member of our customer support team, you will play a crucial role in elevating our customer support quality and ensuring the seamless operation of our customer support team.Key ResponsibilitiesConduct quality...


  • Lisboa, Portugal Customer Labs Tempo inteiro

    About Lisbon Lisbon is a rewarding destination where the modern architecture blends into old neighborhoods perfectly. You can always find a good restaurant for seafood or bacalhau on the next corner at a low price with a sea view. About the job We help companies modernize technology, reimagine processes and transform experiences, so they stay ahead in a...


  • Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    About Lisbon - A City of Endless PossibilitiesLisbon, a captivating destination where modern architecture seamlessly blends into historic neighborhoods. From seafood to bacalhau, you'll find an array of restaurants offering delicious meals at affordable prices with breathtaking sea views.Company OverviewWe empower companies to modernize technology, reimagine...


  • Lisboa, Portugal Customer Labs Tempo inteiro

    About Lisbon Lisbon is a rewarding destination where the modern architecture blends into old neighborhoods perfectly. You can always find a good restaurant for seafood or bacalhau on the next corner at a low price with a sea view.About the job We help companies modernize technology, reimagine processes and transform experiences, so they stay ahead in a...


  • Lisboa, Portugal Customer Labs Tempo inteiro

    About LisbonLisbon is a rewarding destination where the modern architecture blends into old neighborhoods perfectly. You can always find a good restaurant for seafood or bacalhau on the next corner at a low price with a sea view.About the jobWe help companies modernize technology, reimagine processes and transform experiences, so they stay ahead in a...

  • Customer Support Consultant

    4 semanas atrás


    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    At Blu Selection, we are seeking a skilled Customer Support Consultant to join our team in Lisbon. As a Customer Support Consultant, you will be responsible for providing exceptional customer service and ensuring high quality customer support. Your key responsibilities will include:Providing excellent customer service through various communication...

  • Senior Finance Consultant

    4 semanas atrás


    Lisboa, Lisboa, Portugal Sap Se Tempo inteiro

    Senior Finance ConsultantThe EMEA Public Cloud Team at SAP is seeking an experienced Senior Finance Consultant to support customers with their Cloud Transformation journey. As a trusted advisor, you will engage in senior advisory engagements with customers and internal SAP teams, collaborating with a team of consultants to support customers with their...


  • Lisboa, Lisboa, Portugal RoomRaccoon Tempo inteiro

    Job Role SummaryWe are seeking a highly skilled Senior Customer Support Consultant to elevate our customer support quality and ensure seamless operation of our customer support team.The ideal candidate will guide Customer Support Consultants towards excellence, foster product expertise, manage complex escalations, and contribute to our knowledge base...


  • Lisboa, Portugal Roomraccoon Tempo inteiro

    RoomRaccoonRoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.Our diverse team of 100 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Our benefits include equity, formal training budget...


  • Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro

    Job Title: Senior Customer Support ConsultantAbout Us: RoomRaccoon is a leading provider of all-in-one hotel management systems, serving 2000+ clients across Europe, USA, and Africa.Job Summary: We are seeking a Senior Customer Support Consultant to elevate our customer support quality and ensure seamless operation of our customer support team.Key...


  • Lisboa, Portugal Customer Labs Tempo inteiro

    Are you sure you want to apply for this vacancy without completing your profile? Update your profile here.Lisbon, PortugalFrench-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a French-speaking Customer Support Agent for their Lisbon office.Your Tasks:Communicate with customers using...


  • Lisboa, Portugal Customer Labs Tempo inteiro

    Are you sure you want to apply for this vacancy without completing your profile? Update your profile here.Lisbon, Portugal French-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a French-speaking Customer Support Agent for their Lisbon office.Your Tasks:Communicate with customers using...


  • Lisboa, Lisboa, Portugal Supportyourapp Inc. Tempo inteiro

    About the RoleAs a Customer Support Consultant at SupportYourApp Inc., you will thrive in a multicultural and multilingual environment while enjoying a remote work setup. This role offers the opportunity to master new skills, achieve challenging goals, and grow with our People First management approach.


  • Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro

    About the Role:We are seeking a highly skilled Senior Customer Support Team Lead to join our team at RoomRaccoon.Key Responsibilities:Lead and guide Customer Support Consultants towards excellence in providing high-quality support to our customers.Manage complex customer issues and escalations, ensuring a seamless operation of our customer support...


  • Lisboa, Portugal Support Tempo inteiro

    Customer Support FR/ES Speaker @ MoveWORK To respond to incoming requests from platform users via the various communication channels;Responsibilities:Follow up requests until they are resolved in accordance with the internal process;Respond quickly and effectively to emergencies and reassure customers in the event of a problem;Escalate any difficulties...