Finnish Service Delivery Manager
3 semanas atrás
As a Service Delivery Manager, you will be managing one or more key stakeholder accounts, promoting the continuous improvement of productivity, service quality, and customer satisfaction.
The ideal candidate will be highly experienced in managing supplier expectations, outgoing and with strong presentation skills, and able to thrive in a collaborative environment.
Responsibilities: Accountable for managing service delivery for one or more client accounts - often across multiple sites and countries.
Consistent and measured delivery of service to contracted SLA.
Accountable for robust contract P&L management in line with agreed Business Case and Financial Plans targets.
Provides support to new business opportunities. Takes an active supporting role in bids and supports the transition and implementation of new business (including new service offers).
Ensures timely and accurate escalation of client service problems and incidents within appropriate timescales.
Provides expert problem management support to difficult, high profile customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for the future benefit.
Ensures the client's contractual targets and measurements are supported by back-to-back supplier commitments.
Support in identifying the same account growth opportunities to be converted into sales prospects.
Minimum Requirements: Experience of having successfully operated at prime customer contact level.
Business unit or contract budget ownership with experience of P&L management (Minimum, certain Financial acumen).
Experience working in a virtual environment (International Operations).
Preferred experience in outsourcing bids, from pre-sales to successful implementation.
Strong presentation skills with experience of presenting to senior customer representatives.
Preferred relevant professional qualifications (e.g. ITIL, Lean Six Sigma, PMI).
Required Language Thresholds: Finnish: (C2: Native-Level Fluency), English: (B2: Independent Level User).
Benefits: Competitive Salary
Meal Allowance on Card
Career Progression Opportunities
Staff Canteen with varied food options and river-facing balcony seating
Well-rounded Health and Life Insurance Packages
On-site gym: includes indoor pool access, fitness classes, and a football pitch
#J-18808-Ljbffr
-
Finnish Service Delivery Manager
Há 1 mês
Lisboa, Portugal Cross Border Talents Tempo inteiroAs a Service Delivery Manager, you will be managing one or more key stakeholder accounts, promoting the continuous improvement of productivity, service quality, and customer satisfaction. The ideal candidate will be highly experienced in managing supplier expectations, outgoing and with strong presentation skills, and able to thrive in a collaborative...
-
Finnish Service Delivery Lead
Há 1 mês
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro**Role Overview**As a Service Delivery Manager, you will be responsible for managing key stakeholder accounts and promoting continuous improvement of productivity, service quality, and customer satisfaction.**Key Responsibilities**Manage service delivery for one or more client accounts, often across multiple sites and countries.Deliver consistent and...
-
Senior Service Delivery Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroAbout the Role: We are seeking a highly experienced Senior Service Delivery Manager to manage key stakeholder accounts, promote productivity, service quality, and customer satisfaction.Job Description: As a Senior Service Delivery Manager, you will be responsible for managing one or more client accounts across multiple sites and countries. Your primary focus...
-
Senior Service Delivery Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Landing Tempo inteiroJob Title: Senior Service Delivery ManagerWe are seeking a highly skilled and experienced Senior Service Delivery Manager to join our team at Landing in Lisboa, Portugal.Company OverviewLanding is a dynamic IT Service Management Company that provides cutting-edge services to its clients. As a Senior Service Delivery Manager, you will play a key role in...
-
Finnish Service Desk Professional
Há 1 mês
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroService Desk Agent - Finnish SpeakingAs a Service Desk Agent, you will provide technical and customer support to our Finnish-speaking stakeholders, serving as the first point of contact for inquiries and issues. The ideal candidate will possess effective communication skills, analytical problem-solving abilities, and the capacity to thrive in a fast-paced...
-
Service Delivery Manager
Há 1 mês
Lisboa, Lisboa, Portugal Match Profiler Tempo inteiroJob Title: Service Delivery ManagerAbout the Role:We are seeking a skilled Service Delivery Manager to join our team at Match Profiler. The successful candidate will be responsible for ensuring a high-quality service delivery to our worldwide entities. Key responsibilities include being the single point of contact for local IT teams, coordinating incident...
-
Service Delivery Manager
2 meses atrás
Lisboa, Portugal Dxc Technology Inc. Tempo inteiroEstamos à procura de um(a) Service Delivery Manager altamente motivado(a) e experiente para se juntar à nossa equipa e trabalhar diretamente com um cliente de renome no mercado nacional. O candidato ideal será responsável por garantir a entrega eficiente e eficaz dos serviços, mantendo altos padrões de qualidade e satisfação do...
-
Nordic Languages Service Delivery Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroAt Cross Border Talents, we are seeking a highly skilled Nordic Languages Service Delivery Manager to join our dynamic team in Lisbon. This exciting opportunity is for a talented professional fluent in one of the Nordic languages (Dutch, German, Swedish, Norwegian, or Finnish) and English, with a strong background in ITIL V3/v4 and CISCO CSM...
-
Customer Service Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Bosch Group Tempo inteiroJob Title: Finnish SpeakerJob Description:We are seeking a highly motivated and experienced Finnish speaker to join our team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service to our clients in Finnish, handling customer inquiries via phone and email, and resolving issues in a timely and...
-
Service Delivery Manager
Há 1 mês
Lisboa, Lisboa, Portugal Grupo Data Tempo inteiroService Delivery ManagerWe are seeking a dedicated Service Delivery Manager to simplify our clients' lives with innovative IT solutions at Grupo Data.Key Responsibilities:• Develop and implement IT service management processes based on ISO 2000 standards.• Monitor and maintain the quality of IT services, ensuring compliance with ISO 2000 requirements.•...
-
Service Delivery Manager
6 meses atrás
Lisboa, Portugal Olisipo Tempo inteiroReferência 12561_Service Delivery Manager_Lisbon **Descrição**: Service Delivery Manager **Perfil**: - Ability to manage projects: organization, results orientation, capacity and budget; - Knowledge of data and BI environments (MS Azure); - Advanced knowledge of Service Now; - Good knowledge of Office 365; - Fluency in English and Portuguese (C1...
-
Service Delivery Manager
6 meses atrás
Lisboa, Portugal Olisipo Tempo inteiroReferência 13211_Service Delivery Manager_Lisboa **Descrição**: Service Delivery Manager **Perfil**: - Strong expertise in IT service management and incident, problem, and change processes; - Practical understanding of ITIL processes and experience with ticketing tools (ServiceNow is a plus); - Handson experience in IT operations environment; - Fluent...
-
Service Delivery Manager
6 meses atrás
Lisboa, Portugal Olisipo Tempo inteiroReferência 13310_Service Delivery Manager_Lisboa **Descrição**: Service Delivery Manager **Perfil**: - 5+ years of experience in a similar role, preferably within a multinational environment; - Proficiency in English, with French language skills considered a strong asset; - Experience working in Agile Scrum teams or similar methodologies; - Proven...
-
Cloud Services Delivery Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Sap Tempo inteiroJob OverviewWe are seeking a highly skilled Cloud Services Delivery Manager to join our team at SAP. As a key member of our organization, you will be responsible for ensuring the successful delivery of cloud services to our customers.
-
Service Delivery Manager
Há 1 mês
Lisboa, Lisboa, Portugal Neotalent Conclusion Tempo inteiroAt Neotalent Conclusion, we seek an exceptional Service Delivery Manager to lead our Service Level Management and Quality of Service reporting initiatives in the Iberian market. The ideal candidate will have at least 2 years of experience in Service Management, ITIL certification, and strong team collaboration and communication skills. Key responsibilities...
-
IT Service Delivery Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Alter Solutions Tempo inteiroAbout Alter SolutionsWe are a forward-thinking organization that empowers our employees to drive innovation and excellence in IT service delivery. Our team is passionate about providing top-notch services to our clients, and we're seeking an experienced IT Service Delivery Manager to join our ranks.Job SummaryWe are looking for a highly skilled IT Service...
-
Cloud Services Delivery Manager
Há 1 mês
Lisboa, Lisboa, Portugal Devoteam Tempo inteiroCloud Services Delivery Manager PositionAt Devoteam, we believe in the transformative power of technology. In this role, you'll be part of a multidisciplinary team of professionals who are passionate about delivering innovative cloud solutions to our clients. As a Cloud Services Delivery Manager, you'll be responsible for ensuring the successful delivery of...
-
German Service Delivery Manager
6 meses atrás
Lisboa, Portugal HCL Technologies Tempo inteiro**Service Delivery Manager - German speaker, HCLTech** Lisbon, Lisbon, Portugal (Hybrid) / DPO / Full-Time We are HCLTech, one of the fastest-growing large tech companies in the world and home to 211,000+ people across 52 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving...
-
Service Delivery Manager
8 meses atrás
Lisboa, Portugal WTW Tempo inteiroThe IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service Delivery Manager will be responsible for overseeing the...
-
Service Delivery Manager Support
2 meses atrás
Lisboa, Portugal Insync Staffing Tempo inteiroThe Service Delivery Manager Support role for Complementary Learning Opportunities (CLO) at NATO's NCI Academy in Oeiras, Portugal, entails a robust combination of service management, customer engagement, business intelligence, and process improvement.This role requires experience in service delivery within a training environment, proficiency in project...