Merchant Service Specialist
2 meses atrás
Trustly is leading the human-centric payments revolution. To us, this means passionately building the most convenient, intelligent and responsible way of paying for things online. Whether it's for shopping, paying subscriptions, funding trading accounts, booking airfare, playing online games and much more – we're all about a better way to pay. At our core, we are a tech company with industry-leading tech capabilities. But, it's the ingenuity of our people that makes us leaders in our field. Thus, our appetite for innovation will never be anything less than fierce. Trustly is steadily growing as it connects thousands of businesses with hundreds of millions of people. And with a strong presence across Europe and the Americas, we are leading the human-centric payment revolution as a truly global team. About the Merchant Service team At Trustly's Merchant Service we strive to provide an industry leading service experience to our B2B customers. We go above and beyond by assisting customers efficiently, accurately and with high quality. We work closely with other departments to continuously improve our services and products to meet current and future customers' needs. The team's primary objective is to deliver high-qualitative support to Trustly's merchants in an efficient and customer obsessed manner. About the role As a Merchant Service Specialist at Trustly you will work in an international team who all work towards the same goal; creating the best customer experience. You will serve our B2B customers by identifying and resolving technical and non technical issues related to payment transactions as well as identify and escalate complex cases in the best possible way. You will collaborate closely with teams across Trustly such as Consumer Service, NOC (Network Operations Center), AML, Fraud and Commercial. You may be scheduled to work on a shift basis, which could include any day of the week and occasionally on public holidays.
What you'll doBeing the first line of contact for our B2B customers – act as a Trustly ambassadorIdentify and understand customer issues, concerns or complaints and proactively resolve themInvestigate cases on a technical level, utilizing tools such as log analysis, API calls, or system configurations to diagnose issuesRespond promptly without compromising on quality to our key customer inquiries via emailCollaborate with the NOC team to resolve escalated technical issues swiftly and efficientlyCollaborating with other teams within the company to resolve consumer inquiries in an efficient and timely manner Who you are2-3 years of experience in the payments or fintech industry, with a background in B2B support.payment gateway integrations, and troubleshooting experience. Experience with scripting languages is a plus, but not mandatory.Service-minded and passionate about creating an outstanding customer experience.You thrive in a fast-paced and changing environment, and are a natural when it comes to finding new solutions and opportunities while maintaining a detailed and structured approach.You are a problem solver that takes ownership and can work independently as well as in collaboration with the team.Proficient in English, both spoken and writtenAbility to work on a shift basis, including evenings, weekends and holidays. Wanted Behaviours Efficiency and Proactivity: Wow your customer by continuously enhancing payment processing efficiency and proactively addressing any potential issues.Customer Focus: Own it, fix it by prioritizing the needs of our B2B customers, demonstrating empathy, responsiveness, and delivering exceptional service.Communication and Collaboration: Deliver impact at speed through open communication and effective collaboration with internal teams, external partners, and stakeholders.Problem-Solving: Find your way to win by approaching challenges with a proactive and solutions-oriented mindset, promptly analyzing and implementing effective solutions.Adaptability and Flexibility: Dare to innovate by demonstrating adaptability and resilience in a dynamic environment, adjusting strategies to meet evolving business needs.Compliance and Ethics: Ensure compliance and uphold ethical standards, conducting all activities with integrity, honesty, and respect for confidentiality.
Kindly submit your CV in English. Are you someone who voices new ideas and acts on them? Do you value great communication with all stakeholders? We are looking to strengthen the team with dedicated, highly motivated people who thrive in working with different areas across the organisation. If you feel that your skill set and personality compliments the criteria above, please apply now.
-
Merchant Service Specialist
2 meses atrás
Lisboa, Portugal Trustly Tempo inteiroTrustly is leading the human-centric payments revolution. To us, this means passionately building the most convenient, intelligent and responsible way of paying for things online. Whether it’s for shopping, paying subscriptions, funding trading accounts, booking airfare, playing online games and much more - we’re all about a better way to pay. At our...
-
Merchant Service Consultant
Há 1 mês
Lisboa, Lisboa, Portugal Trustly Tempo inteiroAbout the RoleWe are looking for a highly skilled and motivated Merchant Service Specialist to join our international team at Trustly. As a key member of our Merchant Service team, you will play a vital role in delivering exceptional customer experiences to our B2B customers.Your Responsibilities* Serve as the first point of contact for our B2B customers,...
-
Merchant Service Team Lead
6 meses atrás
Lisboa, Portugal Trustly Tempo inteiroTrustly is leading the human-centric payments revolution. To us, this means passionately building the most convenient, intelligent and responsible way of paying for things online. Whether it’s for shopping, paying subscriptions, funding trading accounts, booking airfare, playing online games and much more - we’re all about a better way to pay. At our...
-
Product Manager, Global Merchant Commercialization
8 meses atrás
Lisboa, Portugal Mastercard Tempo inteiroOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Head of Sales
6 meses atrás
Lisboa, Portugal HAYS Tempo inteiroHead of Sales | Lisboa | Serviços A empresa onde vai trabalhar Empresa multinacional americana, presente em Portugal há mais de 40 anos procura um Head Of Sales & Merchants Strategy (M/F/d). A sua nova função Com report direto ao COO, o ead Of Sales & Merchants Strategy ead Of Sales & Merchants Strategy terá como principais funções: **Gestão de...
-
Product Manager
6 meses atrás
Lisboa, Portugal Mollie Tempo inteiroMollie was founded in 2004 in Amsterdam. Since then, Mollie has grown exponentially to become a trusted payment service provider for over 200,000 businesses. However, this is just the beginning. We feel that banking has been set up against us for too long. From overdraft fees to payment processing, banking products are confusing, stressful, and...
-
Payment Operations Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Trustly Tempo inteiroAbout the RoleWe are seeking a highly skilled Merchant Service Specialist to join our team at Trustly. As a key member of our Merchant Service team, you will play a crucial role in delivering exceptional customer experience to our B2B customers.Key ResponsibilitiesCustomer Support: Be the first point of contact for our B2B customers, providing timely and...
-
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroAbout the RoleWe are seeking a highly skilled B2B Customer Support Specialist to join our team in Athens.As a key member of our customer experience team, you will be responsible for delivering exceptional support to our merchants, ensuring their satisfaction and loyalty.Your primary focus will be on managing financial transactions, including refunds, manual...
-
Ecommerce Integration Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Riskified Tempo inteiroAbout UsRiskified is a leading provider of ecommerce solutions that empower businesses to grow their online presence while minimizing risk. Our cutting-edge AI-powered fraud and risk intelligence platform helps companies like Wayfair, Acer, Gucci, Lorna Jane, and GoPro protect themselves against chargebacks, fight fraud, and improve customer retention.We...
-
Senior Enterprise Client Success Specialist Lisbon
4 semanas atrás
Lisboa, Lisboa, Portugal Riskified Tempo inteiroAbout UsRiskified is a leading provider of ecommerce risk management solutions, empowering businesses to protect themselves against chargebacks and policy abuse while improving customer retention. With a strong team of experts in ecommerce risk analysis, data science, and research, Riskified's AI-powered platform provides real-time decisions and robust...
-
Ecommerce Risk Specialist Lisbon
4 semanas atrás
Lisboa, Lisboa, Portugal Riskified Tempo inteiroAbout UsRiskified empowers businesses to drive ecommerce growth by mitigating risks. Our clients, including top brands and publicly traded companies, rely on us for chargeback protection, fraud prevention, and customer retention. Developed by a team of ecommerce risk analysts, data scientists, and researchers, our AI-powered fraud intelligence platform...
-
Quality Assurance Specialist Lead
1 semana atrás
Lisboa, Lisboa, Portugal Puroclean Certified Restoration Specialist Of Auburn Tempo inteiroAbout the RolePuroclean Certified Restoration Specialist Of Auburn is seeking a dedicated Quality Assurance Specialist to ensure the overall quality and integrity of our products and services.The successful candidate will be responsible for developing and executing test plans, conducting thorough testing, identifying and documenting defects, and...
-
Quality Assurance Specialist
4 meses atrás
Lisboa, Portugal Puroclean Certified Restoration Specialist Of Auburn Tempo inteiroPOSTED July 2, 2024 Portugal , Europe Fully Remote Full-Time About the position Erakulis is seeking a dedicated Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the overall quality and integrity of our products and services. You will develop and execute test plans, conduct thorough...
-
Financial Fraud Prevention Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Flutter Entertainment Plc Tempo inteiroJob DescriptionWe are seeking a highly skilled Financial Fraud Prevention Specialist to join our team. This role is ideal for individuals who possess fluency in both English and Portuguese, with a strong background in online fraud investigations and/or online payment processing merchant systems.About the Role:Assist in identifying and preventing fraudulent...
-
Ecommerce Risk Solutions Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Riskified Tempo inteiroAbout UsRiskified is a leading provider of ecommerce risk management solutions. Our cutting-edge platform empowers businesses to reduce online fraud rates and increase their bottom line.We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Our team is passionate about making a lasting impact on the...
-
Technical Support Specialist for E-commerce
4 semanas atrás
Lisboa, Lisboa, Portugal Headhunt International Tempo inteiroAbout Our ClientOur client is a multinational company that offers a multicultural working environment, competitive salary, and excellent relocation package. They prioritize employee satisfaction and provide great benefits & discounts.Scope of the JobListing Creation and Management: Guiding merchants in creating and managing their listings to increase...
-
Ecommerce Risk Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Riskified Tempo inteiroAbout the RoleRiskified empowers businesses to unleash ecommerce growth by taking risk off the table. As a Technical Account Manager, you will be working cross-functionally to assist our merchants in scaling up the technical aspects of our products. You'll be working with brand-name retailers who are looking to reduce online fraud rates and increase their...
-
French-Speaking Customer Service Specialist
6 meses atrás
Lisboa, Portugal Bfv Service Gmbh Tempo inteiroWorkster supports a leading BPO player in the industry in their pursuit to increase their French-speaking Customer Service Team for the world's largest search engine.As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer...
-
German-Speaking Customer Service Specialist
6 meses atrás
Lisboa, Portugal Bfv Service Gmbh Tempo inteiroWorkster supports a leading BPO player in the industry in their pursuit to increase their French-speaking Customer Service Team for the world's largest search engine.As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer...
-
Lisboa, Lisboa, Portugal Uber Tempo inteiroAbout Grocery & Retail at UberUber Eats is revolutionizing the way people shop for groceries and retail items. Our team is responsible for ensuring a seamless experience for our merchants and consumers.Key ResponsibilitiesDesign and execute strategies to empower merchants on our platformBuild and scale tools and processes focused on the needs of our merchant...
