Customer Service Representative

Há 2 dias


Lisboa, Portugal Cross Border Talents Tempo inteiro

Job Description: Customer Service Representative (German Market) Location: Lisbon, Portugal Employment Type: Full-Time About the Role We are seeking a dynamic and customer-oriented individual to join our team as a Customer Service Representative for the German market.
Based in vibrant Lisbon, this role offers an exciting opportunity to support our German-speaking customers while collaborating with a diverse and inclusive team.
Key Responsibilities Customer Interaction: Handle incoming inquiries from German-speaking customers via email, chat, and phone.
Provide accurate and timely responses to resolve customer issues effectively.
Problem Solving: Identify customer needs and deliver tailored solutions, ensuring high levels of satisfaction.
Escalate complex cases to the appropriate department when necessary.
Documentation: Maintain up-to-date records of customer interactions in the internal system.
Ensure compliance with company policies and data protection regulations.
Collaboration: Work closely with team members and other departments to enhance the overall customer experience.
Contribute to process improvements by sharing feedback and insights.
Requirements Language Skills: Native or C2-level proficiency in German (written and spoken).
Minimum C1-level proficiency in English (written and spoken).
Professional Skills: Prior experience in customer service, call centers, or similar roles is a plus.
Strong communication and interpersonal skills.
Ability to handle challenging situations with empathy and professionalism.
Technical Skills: Comfortable using CRM tools and software.
Basic knowledge of MS Office Suite or similar applications.
Other Attributes: Willingness to work flexible hours, including weekends or holidays if required.
Positive attitude, problem-solving mindset, and a passion for helping customers.
What We Offer Competitive salary and performance-based incentives.
Relocation package (if applicable).
Comprehensive training to help you succeed in the role.
Multicultural work environment with opportunities for personal and professional growth.
Modern office facilities in the heart of Lisbon with access to amenities.
How to Apply If you are a customer-focused professional with a passion for delivering exceptional service, we'd love to hear from you
Please send your updated CV and a brief cover letter highlighting your relevant experience to [insert email or application portal link] .
Join us in creating meaningful connections with our customers and enjoy the experience of working in beautiful Lisbon



  • Lisboa, Lisboa, Portugal United Parcel Service Tempo inteiro

    Job Title:Customer Service RepresentativeAbout the Job:As a Customer Service Representative at United Parcel Service, you will be the primary point of contact for our customers. Your role will involve managing customer interactions via phone, providing accurate and complete information, and professionally resolving any incidents that may...


  • Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    At Customer Labs, we are looking for an Italian-speaking Customer Service Representative to join our team. This is a fantastic opportunity to work with a leading BPO player in the industry and contribute to their pursuit of excellence in customer service.About the RoleThis role involves handling customer inquiries related to product features, technical...


  • Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    Customer Support Specialist OpportunityWe are seeking a highly skilled and Italian-speaking Customer Support Specialist to join our team at Customer Labs. This role will be based in Lisbon or remote, with flexible working hours and a competitive salary package.About the RoleThis is an exciting opportunity for an Italian-speaking professional to provide...


  • Lisboa, Lisboa, Portugal Accs - Ares Customer Care Solutions Gmbh Tempo inteiro

    Job DescriptionWe are seeking a highly skilled Customer Support Representative to join our team at Accs - Ares Customer Care Solutions Gmbh. This role involves providing exceptional customer service to clients of a video streaming platform in multiple languages, including Dutch and Flemish.Key Responsibilities:Respond to customer inquiries via phone, email,...


  • Lisboa, Portugal Gorilla Army Surplus Tempo inteiro

    **Overview** We are currently seeking a highly motivated and customer oriented individual to join our team as a Customer Service Representative army Surplus store offering military gears and apparel in Canada, USA and Dubai. In this role, you will be the main point of contact for our customers, ensuring their inquiries and concerns are addressed in a...


  • Lisboa, Portugal Boston Scientific Corporation Tempo inteiro

    **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - Caring - High Performance** **About the role** The person we are looking for will work in line with Local Sales strategies to support the achievement of the sales growth to plan; will focus on customer support, order handling, complaint handling and assist the sales force wherever...


  • Lisboa, Portugal Recipharm Tempo inteiro

    Role involves active management of several client accounts within a specific region, including the set up and amendment of customer master data, processing orders, shipments, complaints, and queries. Responsible for storage and organization of data related to the role, in line with agreed guidelines, to ensure compliance and accuracy. When required,...


  • Lisboa, Portugal Recruitment Apple Lovers Tempo inteiro

    Recruitment Apple Lovers is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Turkish-speaking Customer Service Representative for their Lisbon office. Position: Customer Service Representative with Turkish Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES:...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Company OverviewCross Border Talents is a leading company in the industry, known for its inclusive and dynamic work environment. We are seeking a talented Customer Service Representative to join our team.Job DescriptionAs a Customer Service Representative, you will be responsible for handling customer inquiries through various channels, resolving issues...


  • Lisboa, Lisboa, Portugal Grow-Talent Tempo inteiro

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Grow-Talent.com in Lisbon, Portugal. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients via various communication channels.Key ResponsibilitiesYou will communicate effectively with customers,...


  • Lisboa, Portugal Binance Tempo inteiro

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...


  • Lisboa, Portugal Humanity Tempo inteiro

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job TitleMultilingual Customer Service Representative - German, Dutch, Italian, French


  • Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    We are seeking a highly skilled and motivated individual to join our Customer Service team. Located in Lisbon, one of the trendiest cities in Europe, this role offers an exciting opportunity to work for a leading multinational company.As a Customer Service Representative, you will be responsible for providing exceptional service to our clients, handling...


  • Lisboa, Portugal Humanity Tempo inteiro

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...


  • Lisboa, Portugal United Parcel Service Tempo inteiro

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Lisboa, Lisboa, Portugal ADECCO RECURSOS HUMANOS Tempo inteiro

    Adecco Recursos Humanos is looking for a French Customer Service Representative in Lisbon. The ideal candidate will have excellent communication skills and be fluent in French.Job Description:About the JobThis role involves answering customer calls, managing queries, and promoting company services to potential clients.Schedule:Monday to Friday...


  • Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    About Us: Sitel Corp. is a leading provider of customer experience solutions for major brands.Job Title: Customer Service Representative for NikonAbout the Role: We are seeking a highly skilled and motivated Customer Service Representative to join our team in Lisbon, Portugal. As a Customer Service Representative, you will be responsible for providing...


  • Lisboa, Portugal Binance Tempo inteiro

    Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...


  • Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...