Customer Success Manager

Há 1 mês


Lisboa, Portugal Pipedrive Tempo inteiro

.The customer success manager will serve as the trusted & strategic advisor to key executive-level stakeholders within their assigned portfolio of accounts. You'll be responsible for customer onboarding, increasing user acquisition and engagement, ensuring retention and uncovering and closing upsell opportunities. In this role you will strive to improve customer satisfaction by understanding customer's novel business needs, setting in place actionable next steps, influencing product value add and protecting and growing annual recurring revenue within their assigned portfolio. If you are someone who has the ability to drive strong customer satisfaction scores, retain the customer, protect existing revenue, and grow the existing revenue by closing expansion sales, get in touch, we would love to meet you Your new adventure: Serve as the post-sale face of Pipedrive for strategic accounts to onboard customers by assessing their business needs to create a custom success plan to ensure adoption and value realization. Proactively build and maintain strong 'high and wide' relationships with key stakeholders in assigned portfolio to actualize long-term retention. Use influence with key stakeholders to drive usage and adoption to ensure customer health and full product value attainment. Engage in continuous discovery with assigned accounts to uncover upsell opportunities to drive expansion revenue within their portfolio. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Tailor content and communication style to service a variety of stakeholders from senior executives to end-users. Act as a point of escalation, when required, to help manage customer expectations during security incidents. Serve as the voice of the high value customer with internal teams, advocating for their business needs to keep cross functional teams abreast of changing market needs and customer pain points. Engage in self-driven business study to ensure the ability to connect with and advise a diverse customer base from various industries. Conduct customer calls via web-based video software utilizing the camera, screen-share and screen management features to foster strong relationships and ensure a smooth process. Does this sound like you? 2+ years professional experience in Account Management/Customer Success within the tech industry. Ability to manage competing priorities and adapt quickly in a fast-paced environment, without losing personal touch with customers or strategy. Excellent self-awareness in handling customer escalations by consistently adhering to all established workflows. A focus on keeping up to date with product changes and consistently having strong knowledge of product features. Strength in effectively partnering with cross functional teams to infuse the customers voice and needs back into the business


  • Customer Success Manager

    2 semanas atrás


    Lisboa, Portugal Salsify Tempo inteiro

    Salsify is seeking a highly motivated, growth-focused, and results-driven Customer Success Manager to engage, enable and retain a portfolio of Salsify's customers in our Mid-Market segment. The CSM is ultimately responsible for the complete post-sales lifecycle of a portfolio of Salsify customers. This role is focused on ensuring that customers receive...

  • Customer Success Manager

    7 meses atrás


    Lisboa, Portugal Enghouse Tempo inteiro

    **Who We Are**: At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight solutions. **The Role and What...

  • Manager, Customer Success

    4 meses atrás


    Lisboa, Portugal Zendesk Tempo inteiro

    Job Description **We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a pivotal role in shaping the team's success and making an immediate impact. If you're a visionary leader eager to build, inspire, and lead in a...

  • Customer Success Manager

    5 meses atrás


    Lisboa, Portugal Enghouse Tempo inteiro

    **Who We Are**: At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight...

  • Manager, Customer Success

    7 meses atrás


    Lisboa, Portugal PagerDuty Tempo inteiro

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! Why We Need You We are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer...

  • Customer Success Manager

    2 meses atrás


    Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Customer Success Manager Empresa: CoremediaTipo de Emprego: Periodo IntegralLocalização: PortugalNúmero de Aplicantes: 000+Click to reveal the number of candidates who applied for this job.Descrição do Emprego - Customer Success Manager Working at CoreMedia is about working on exciting projects, for international customers, at global locations, with...

  • Customer Success Manager

    3 meses atrás


    Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    We are seeking a highly skilled Customer Success Manager to join our team at Unit4 Nv. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key Responsibilities:Be the voice of the customer and their internal advocate,...

  • Customer Success Manager

    4 semanas atrás


    Lisboa, Portugal Salsify Tempo inteiro

    Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...

  • Customer Success Manager

    3 meses atrás


    Lisboa, Portugal Creatio Tempo inteiro

    We are looking for a Customer Success Manager for the SMB and Corp segment market to join our team. **Working on our team as a Customer Success Manager position involves**: - managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners; - collecting feedback from customers about the Creatio system...

  • Customer Success Manager

    7 meses atrás


    Lisboa, Portugal Salsify Tempo inteiro

    Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...


  • Lisboa, Portugal Salsify Tempo inteiro

    Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...

  • Customer Success Manager

    7 meses atrás


    Lisboa, Portugal Itransition Tempo inteiro

    We're searching for skilled 100% Remote Customer Success Managers / Account Managers in Portugal to become part of our international IT consulting team **Required skills**: - +3 year of work experience as a project manager or account manager on IT Consulting or software development environment - Positive and negative IT project management experience -...

  • Customer Success Manager

    4 meses atrás


    Lisboa, Portugal Full Fabric Tempo inteiro

    **Overview***: Do you enjoy going deep into a product? Working with customers? Thrive in solving different challenges with intricate solutions? Are you open to feedback and use it to drive positive growth for yourself and others? If so, consider joining our dynamic and innovative Ed Tech company as a Customer Success Manager, where you will play a crucial...


  • Lisboa, Lisboa, Portugal Rival Tempo inteiro

    We are Rival, a fast-growing company that supports sales and marketing teams with powerful tools. Our cloud-based software is trusted by over 100,000 companies worldwide. We have grown from a small team to a global organization of over 850 people, representing more than 50 nationalities.**Job Overview**As a Strategic Customer Success Manager at Rival, you...


  • Lisboa, Portugal Idera, Inc. Tempo inteiro

    **About Xblend**: Xblend is searching for a Customer Success Operations Manager to support a successful Customer Success team that fosters positive customer experiences and interactions for Xblend’s software brands, Xray and Xporter. Xray, a market-leading test management solution for Jira users, offers an intuitive and comprehensive test management...


  • Lisboa, Portugal Pleo Tempo inteiro

    **Manager, Customer Success: DACH**: Location Amsterdam, Berlin, Copenhagen HQ, Lisbon, London, Madrid, Remote Team Customer Experience Cash is old school. Out of pocket expenses suck. Workplaces need to be more trusting, progressive and - that's right, we're gonna say it - fun. And that's what we're here to do. But we need your help. We, at Pleo, are...

  • Customer Success Manager

    2 meses atrás


    Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro

    .Please note, you must have the right to work in Lisbon to be a suitable candidate for this position. We cannot provide visa sponsorship for this role.Join us on an exciting journey as we build our very first Scaled Customer Success team in Lisbon! This is your chance to be part of a groundbreaking initiative, as we're hiring for 6 CSMs, where your...

  • Customer Success Manager

    2 meses atrás


    Lisboa, Portugal Meniga Tempo inteiro

    .At Meniga our mission is to help people lead better & more sustainable financial lives. We do this by working with banks worldwide to make their digital banking experience fun and engaging. Today we are serving 100+ million digital banking users across 30+ countries. We are a team of product experts, developers and project managers, who are shaping the...

  • Customer Success Manager

    2 semanas atrás


    Lisboa, Portugal Unit4 Tempo inteiro

    Company Description We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...

  • Customer Success Manager

    2 semanas atrás


    Lisboa, Portugal Unit4 Tempo inteiro

    **Company Description**: We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...