Customer Service Representative
3 meses atrás
Een toonaangevend Noord-Europees entertainmentbedrijf dat streamingdiensten aanbiedt met een breed aanbod aan films, series en live sportevenementen.
Het bedrijf is actief in meerdere markten, met een sterke focus op Noord- en Midden-Europa.
Naast on-demand content staat het bekend om eigen producties en samenwerkingen met internationale studio's.
Als Customer Service Representative behandel je gebruikersvragen via verschillende communicatiekanalen, zoals telefoon, e-mail, chat en social media.
Registratie en inloggen: Begeleid gebruikers bij het aanmaken van accounts en het oplossen van inlogproblemen.
Streaming: Los problemen op met streamingkwaliteit, buffering of afspeelproblemen.
App- en apparaatondersteuning: Bied hulp bij compatibiliteit, installatie en instellingen van apparaten.
Account en betaling: Help gebruikers bij het beheren van abonnementen, het bijwerken van betaalmethodes en het oplossen van factureringskwesties.
Pauzeren en annuleren: Ondersteun gebruikers bij het pauzeren of opzeggen van hun abonnement.
Feedback: Verzamel en communiceer gebruikersfeedback voor platformverbeteringen.
Je zorgt voor uitstekende klantenservice op alle platforms en waarborgt een hoge reactiesnelheid en kwaliteit.
Vereisten Vloeiend Nederlands sprekend en goed Engels (B2); Minimaal MBO Diploma; Bereidheid om 40 uur in shifts te werken; Dat je een VOG aanvraagt en deelt met de werkgever; Jij minimaal een jaar in Portugal wilt wonen en werken; 10 dagen training volgen (betaald).
Voordelen Tijdelijk, verlengbaar arbeidscontract; Initiële arbeidsovereenkomst met een duur van 12 maanden; Aansluitend verlenging van nog 1 contract voor 12 maanden; Vast contract na 2 jaar; Particuliere ziektekostenverzekering na ondertekening van het arbeidscontract.
Werkuren: 40 uur per week (8 uur per dag met een extra lunchpauze) in een wisselend dienstenpatroon, van maandag tot en met vrijdag van 10:00 tot 22:00 uur.
Roterende diensten: Je krijgt een dagelijkse werktijd van 8 uur toegewezen, met een extra uur lunchpauze.
Vakantie: Omdat je een Portugese arbeidsovereenkomst tekent, zijn er Portugese feestdagen van toepassing.
Als je op een Portugese feestdag werkt, krijgt je een compensatiedag die je later kunt besteden met toestemming van het project.
Jouw vakantierecht is gebaseerd op de Portugese wet met 22 dagen per jaar.
Vakantie- en kerstuitkeringen: In Portugal krijgt je vakantie- en kerstuitkeringen.
Het bedrag van elke uitkering is gelijk aan jouw basissalaris.
De toeslagen worden maandelijks gesplitst en uitbetaald.
Het percentage bovenop jouw basissalaris is al meegenomen in het getoonde bedrag.
Voordelen: Opdrachtgever heeft woonruimte ter beschikking tegen een gering bedrag; De woonruimte is inclusief, gas, water, licht en wifi; In Portugal betaal je GEEN ziektekosten verzekering; Laag inkomstenbelastingtarief; Er worden gratis evenementen georganiseerd; De vlucht naar Portugal wordt geregeld door opdrachtgever; Na 1 jaar werken krijg je ieder jaar een gratis vlucht terug naar Nederland om familie te bezoeken; Je krijgt hulp bij alle formaliteiten; De kosten voor levensonderhoud zijn laag in Portugal; Een unieke internationale ervaring die je helpt bij de rest van je carrière.
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