Dedicated Desks

4 semanas atrás


Lisboa, Portugal Advania Company Tempo inteiro

Dedicated Desks - Service Desk Engineer - 2nd Line - English & Spanish – Remote
About Us:
We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
Position Overview:
We have a fantastic opportunity for a Spanish/English-speaking 2nd line Support Engineer to join our team. This is an important role where you will help to support a global client across Spain, South America, and North America.
Responsibilities:
You will bring your language skills to an existing service desk of multi-lingual engineers, supporting an 8-hour shift across the core hours from Monday to Friday:
12pm - 10pm (GMT)
Qualifications & Experience:
In addition to your language skills, you have experience of providing support at 2nd line level using Service Now, making and receiving telephone calls and resolving tickets within service level target times. You will be supporting the following technologies, so experience in these areas are what we are looking for as a minimum:
M365
Exchange
Azure
Citrix
Intune
#LI-Remote
Our Selection Process:
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

#J-18808-Ljbffr


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