
Customer Success Manager
2 meses atrás
.Job Description Please note, you must have the right to work in Lisbon to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. Are you a French and English speaker with the right to work in Lisbon? We're looking for someone to help us cover the French market, working across all customer segments in an exciting and impactful role. Join us on a thrilling journey as we establish our very first Scaled Customer Success team in Lisbon We're hiring six Customer Success Managers (CSMs), giving you the unique opportunity to work with a diverse book across multiple industries and make a significant impact from day one. In this role, you'll not only support customers across multiple segments but also have the chance to grow into a strategic lead for the French region as part of our Scaled Success book. If you're passionate about shaping something new, thrive in a dynamic and fast-growing environment, and want to be part of a team breaking new ground, this opportunity is for you As a Customer Success Manager in the Global Scaled Customer Success organization, your responsibility is to work nimbly across different sizes and segments of customers, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating 1:Many webinar events, and scaled campaigns. Our goal is to ensure our customers are deriving value, are optimized for success, and are happily growing with Zendesk for the long term. A day in the life of a Scaled CSM: Working across a large cohort of different types of customers. One day you may be helping a small Retail customer optimize their CX Messaging and the next you're delivering a recommendation to a larger Enterprise organization. You'll work cross functionally with Zendesk Advocacy/Support, Sales, Renewals, Professional Services and more. You'll leverage data and insights to shape your approach, inform your discovery, and bolster your recommendations. You'll help forecast and mitigate risk, ensuring growth, and drive customer satisfaction. You will work with customers to provide consultation, demos and standard processes on Zendesk product capabilities for quick wins. Provide guidance on advanced product features and integrations. You'll develop a deep understanding of Zendesk's products and have the ability to demo them to customers who are early in their adoption journey and customers who have a long tenure with Zendesk. As a group, we host weekly online events that let customers get to know us while they learn alongside their peers. We produce short videos that convey intricate concepts in an easily digestible way. We build outreach campaigns - usually via email & video - that entice customers to engage with us and realize the value of our partnership. The Scaled team is committed to continuous improvement, testing and iterating, and seeking innovative ways to work efficiently and to deliver the best customer experience possible
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Customer Success Manager
2 semanas atrás
Lisboa, Portugal Salsify Tempo inteiroSalsify is seeking a highly motivated, growth-focused, and results-driven Customer Success Manager to engage, enable and retain a portfolio of Salsify's customers in our Mid-Market segment. The CSM is ultimately responsible for the complete post-sales lifecycle of a portfolio of Salsify customers. This role is focused on ensuring that customers receive...
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Customer Success Manager
7 meses atrás
Lisboa, Portugal Enghouse Tempo inteiro**Who We Are**: At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight solutions. **The Role and What...
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Manager, Customer Success
4 meses atrás
Lisboa, Portugal Zendesk Tempo inteiroJob Description **We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a pivotal role in shaping the team's success and making an immediate impact. If you're a visionary leader eager to build, inspire, and lead in a...
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Customer Success Manager
5 meses atrás
Lisboa, Portugal Enghouse Tempo inteiro**Who We Are**: At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight...
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Manager, Customer Success
7 meses atrás
Lisboa, Portugal PagerDuty Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! Why We Need You We are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer...
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Customer Success Manager
2 meses atrás
Lisboa, Portugal Buscojobs Portugal Tempo inteiroCustomer Success Manager Empresa: CoremediaTipo de Emprego: Periodo IntegralLocalização: PortugalNúmero de Aplicantes: 000+Click to reveal the number of candidates who applied for this job.Descrição do Emprego - Customer Success Manager Working at CoreMedia is about working on exciting projects, for international customers, at global locations, with...
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Customer Success Manager
3 meses atrás
Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiroWe are seeking a highly skilled Customer Success Manager to join our team at Unit4 Nv. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key Responsibilities:Be the voice of the customer and their internal advocate,...
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Customer Success Manager
4 semanas atrás
Lisboa, Portugal Salsify Tempo inteiroCome join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...
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Customer Success Manager
3 meses atrás
Lisboa, Portugal Creatio Tempo inteiroWe are looking for a Customer Success Manager for the SMB and Corp segment market to join our team. **Working on our team as a Customer Success Manager position involves**: - managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners; - collecting feedback from customers about the Creatio system...
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Customer Success Manager
7 meses atrás
Lisboa, Portugal Salsify Tempo inteiroCome join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...
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Customer Success Manager
Há 2 dias
Lisboa, Portugal Salsify Tempo inteiroCome join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...
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Customer Success Manager
7 meses atrás
Lisboa, Portugal Itransition Tempo inteiroWe're searching for skilled 100% Remote Customer Success Managers / Account Managers in Portugal to become part of our international IT consulting team **Required skills**: - +3 year of work experience as a project manager or account manager on IT Consulting or software development environment - Positive and negative IT project management experience -...
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Customer Success Manager
3 meses atrás
Lisboa, Portugal Full Fabric Tempo inteiro**Overview***: Do you enjoy going deep into a product? Working with customers? Thrive in solving different challenges with intricate solutions? Are you open to feedback and use it to drive positive growth for yourself and others? If so, consider joining our dynamic and innovative Ed Tech company as a Customer Success Manager, where you will play a crucial...
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Strategic Customer Success Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Rival Tempo inteiroWe are Rival, a fast-growing company that supports sales and marketing teams with powerful tools. Our cloud-based software is trusted by over 100,000 companies worldwide. We have grown from a small team to a global organization of over 850 people, representing more than 50 nationalities.**Job Overview**As a Strategic Customer Success Manager at Rival, you...
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Customer Success Operations Manager
7 meses atrás
Lisboa, Portugal Idera, Inc. Tempo inteiro**About Xblend**: Xblend is searching for a Customer Success Operations Manager to support a successful Customer Success team that fosters positive customer experiences and interactions for Xblend’s software brands, Xray and Xporter. Xray, a market-leading test management solution for Jira users, offers an intuitive and comprehensive test management...
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Manager, Customer Success: Dach
3 meses atrás
Lisboa, Portugal Pleo Tempo inteiro**Manager, Customer Success: DACH**: Location Amsterdam, Berlin, Copenhagen HQ, Lisbon, London, Madrid, Remote Team Customer Experience Cash is old school. Out of pocket expenses suck. Workplaces need to be more trusting, progressive and - that's right, we're gonna say it - fun. And that's what we're here to do. But we need your help. We, at Pleo, are...
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Customer Success Manager
2 meses atrás
Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro.Please note, you must have the right to work in Lisbon to be a suitable candidate for this position. We cannot provide visa sponsorship for this role.Join us on an exciting journey as we build our very first Scaled Customer Success team in Lisbon! This is your chance to be part of a groundbreaking initiative, as we're hiring for 6 CSMs, where your...
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Customer Success Manager
2 meses atrás
Lisboa, Portugal Meniga Tempo inteiro.At Meniga our mission is to help people lead better & more sustainable financial lives. We do this by working with banks worldwide to make their digital banking experience fun and engaging. Today we are serving 100+ million digital banking users across 30+ countries. We are a team of product experts, developers and project managers, who are shaping the...
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Customer Success Manager
1 semana atrás
Lisboa, Portugal Unit4 Tempo inteiroCompany Description We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...
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Customer Success Manager
1 semana atrás
Lisboa, Portugal Unit4 Tempo inteiro**Company Description**: We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...