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Customer Success Tech

2 meses atrás

Lisboa, Portugal Agicap Tempo inteiro

Lisbon

Customer Success – CST /

Permanent - Full-Time /

On-Site

WHO IS AGICAP?

Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.

Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.

Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.

Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.

To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.

These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.

We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure

Home page

Customer Stories

Our Values

Headcount Growth :

July 2019 : 10

July 2020 : 50

July 2021 : 200

July 2023 : +500

You will join the Customer Success team, which is responsible for training, customizing the platform, and supporting the customer throughout their lifecycle at Agicap

As a member of the Customer Success Tech team, you will act as the bridge between our two largest departments: Sales (contract negotiation and signing) and Customer Success.

Your mission :

In collaboration with the Customer Success, Sales, Product, and Tech teams, your mission will be to enable the client to quickly access all necessary cash flow management information on the platform.

You will be responsible for:

1. Integrating client data:

For our new clients, you will be the technical expert assisting them in defining the data to integrate into the tool and the best method to do so. Your intervention is crucial for long-term client satisfaction and loyalty.

To support them effectively, it's important to:

Understand the technical and financial needs of B2B clients across various sectors

Master the tools for proper connectivity between our clients' information systems and Agicap (Excel matrices, APIs, EBICS, bank connectors, SFTP)

Propose solutions to clients that best meet their needs considering technical constraints

Communicate with stakeholders (internal and external) to ensure the rapid implementation of Agicap

2. Contributing to team development and process building:

You will contribute to the continuous improvement of our processes and tools

You will create the necessary documentation to facilitate knowledge transfer within the team

As a true advocate for the client internally, you will be responsible for conveying client needs to the product teams to assist in prioritizing new features.

Additionally, you will have opportunities for specialization based on your interests:

Expert in banking connectivity (PSD2, EBICS, SWIFT, SFTP Server)

Expert in third-party software connectivity (accounting, invoicing)

What makes our job beautiful is the diversity of our counterparts (experts, CEOs) and the interactions we have both internally and externally. Our key position within the Customer Success department allows us to serve as experts dedicated to our clients and colleagues.

This position may also lead to numerous opportunities for growth within Agicap, making it an excellent entry point into the rapidly growing fintech world.

? What we are looking for :

You are in your final year of business school or engineering.

You are versatile and enjoy project management, client relations, and teamwork.

You know how to prioritize, organize, and communicate effectively.

You have an excellent level of French and are able to lead full business conversations

You are curious, ambitious, and drawn to the startup environment.

You enjoy tackling new challenges and understanding technical aspects to provide optimal solutions.

You have a good command of Excel.

Previous experience in software implementation is a plus.

What we offer :

A competitive salary package

A key moment to join a fast-growing startup and contribute to the creation of our new international hub (opened in April 2023)

A beautiful office in the heart of Lisbon, right in one of Europe's top rising tech hubs

Great opportunities to advance your career within a fast-growing international company

Daily challenges working with SME executives and CEOs

A highly entrepreneurial environment that is empowering, educational, and offers a lot of autonomy

A vibrant and passionate work atmosphere with a true team spirit to help Agicap grow internationally

A fun, energetic team where we celebrate with regular afterworks, team building events and global seminars with all Agicapians

Daily lunch allowance, health insurance, transportation reimbursement and state-of-the-art work equipment

HOW DO YOU BECOME PART OF THE TEAM?

Our interview process takes an average of 2 weeks and generally consists of

First meeting with the Talent Acquisition team

A role play or case study with the respective department

Final round with management (and sometimes C-level decision-maker)

A transparent and fast process is a top priority for us - we therefore endeavour to respond to all applications within 48 hours .

At Agicap, we believe that true innovation thrives in an environment where everyone feels valued and included. We're committed to building a diverse team that reflects the variety of perspectives in our world. If you're excited about this role but don't meet every requirement, don't let that stop you from applying—we want to hear from you We welcome applications from all backgrounds. Join us in creating a workplace of inclusiveness.

See you soon, your Agicap Lisbon team

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