Beauty Customer Service Representative
5 meses atrás
Du bist ein leidenschaftlicher Schönheitsfanatiker und bietest außergewöhnlichen Kundenservice? Verstärke unser Team in Porto als Beauty Customer Service Representative . Du stehst an vorderster Front, wenn es darum geht, das Schönheitserlebnis unserer Kunden zu verbessern, und bietest fachkundige Beratung und Unterstützung. Wenn du ein Beauty-Enthusiast mit ausgeprägten zwischenmenschlichen Fähigkeiten bist, ist diese Stelle deine Chance, sich im Herzen von Porto zu entfalten.
Dein zukünftiges Unternehmen:
In Porto findest du ein Unternehmen, das sich um deine berufliche Entwicklung, deine Sprachkenntnisse, deine Unterkunft und deine soziale Integration kümmert. Dein künftiger neuer Arbeitgeber ist ein multinationales Unternehmen, das als einer der besten Anbieter von Vertriebs- und Kundendienstlösungen weltweit anerkannt ist. Bist du bereit, ein internationales Team, das Talente aus mehr als 80 Nationen umfasst, zu bereichern? Denn sie suchen nach dir
Was steckt für dich drin?
Vertragsart: langfristiger befristeter Vertrag, der jedes Jahr verlängert werden kann
Arbeitszeiten: Vollzeit (40h/Woche)
Montag bis Sonntag, 8 Stunden pro Tag (plus eine Stunde für Mittag-/Abendessen), nach einem Rotationsplan (8:00-20:00)
Gehaltsbedingungen (*) – 2 Optionen:
Inklusive freier Unterkunft (Wohngemeinschaft, inklusive aller Rechnungen): 950-1100€ brutto/Monat
Ohne Unterkunft: 1300-1400€ brutto/Monat
(*) Vergütung während des Praktikums bei Erfolg (von 1 bis 4 Wochen): 50% Ihres Stundenlohns (niedrigere Steuern)
Für internationale Bewerber: Rückerstattung der anfänglichen Flugkosten nach 9 Monaten
Abholung vom Flughafen
Jährliches Hin- und Rückflugticket in Ihr Heimatland (innerhalb der EU)
Hilfe bei der Erledigung von Formalitäten, Eröffnung eines Bankkontos usw. bei Ihrer Ankunft
Kostenloser Portugiesischunterricht, Kochkurse, sportliche Aktivitäten und vom Unternehmen organisierte gesellschaftliche Veranstaltungen
Echte Karrierechancen in verschiedenen Berufszweigen.
Wie sieht dein Tag als Kundenberater/in aus?
Bearbeitung von Verbraucheranfragen in Bezug auf Informationen und Beschwerden über verschiedene Kanäle.
Bereitstellung hervorragender Lösungen, Dienstleistungen, Produkt- und Schönheitsberatung auf professionelle, präzise und zeitnahe Weise.
Kontaktaufnahme mit anderen Abteilungen und Weiterleitung der entsprechenden Fälle und Probleme an die entsprechenden Abteilungen.
Was du brauchst um als Kundenberater/in zu rocken:
Hervorragende Kommunikationsfähigkeiten, ein ausgeprägtes Einfühlungsvermögen und ein ausgeprägtes Interesse an der Kundenzufriedenheit.
Nachweislich kundenorientierter Ansatz, Problemlösungsfähigkeit und Kooperationsbereitschaft.
Beherrschung der deutschen Sprache, mindestens auf C1-Niveau.
Englischkenntnisse auf dem Niveau B2.
Solide IT-Kenntnisse, einschließlich der Fähigkeit zur effizienten Nutzung von Reporting-Tools für Kundeninteraktionen.
Bereitschaft und Verfügbarkeit zu flexiblen Arbeitsschichten.
Frühere Erfahrungen in der Kosmetik- und Luxusbranche sind von Vorteil.
Kenntnisse und praktische Erfahrung mit digitalen und sozialen Medienplattformen.
Frühere Erfahrungen im Bereich Kundenservice sind von Vorteil.
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