Escalated Hardware Support Specialist

3 semanas atrás


Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Cross Border Talents is searching for an Escalated Hardware Support Specialist for our client in Lisbon, Portugal.
Reporting to the Office Escalated Support Team leader, the Escalated Support Specialist will provide support to Finnish speaking customers, field engineers and business partners engineers for escalated issues.
There is a strong focus on solving issues in a timely and efficient manner, resulting in first call resolution and a high level of customer satisfaction.
As an Escalated Hardware Support Specialist, you will:
Develop detailed printer hardware knowledge to a Specialist level.
Control interactions with customers using persuasion and influencing skills.
Work under pressure and deal positively with difficult situations.
Understand and troubleshoot technical problems.
Convey sensitivity and a positive approach to customer needs.
Exhibit effective interactive skills and the ability to work as part of a team.
Minimum Requirements:
A-Level Education / Leaving Certificate or equivalent.
Relevant Technical qualifications.
Fluent in English.
Fluent in Finnish.
Experience:
Minimum of 1 year working in supporting electro-mechanical devices.
Skill and competency at providing professional technical telephone support.
Experience in troubleshooting known/unknown technical queries.
Very good knowledge of the current range of printing products.
A good and detailed knowledge of the Xerographic process.
A good and detailed knowledge of Colour Printing Theory.
Personal Skills:
Strongly self-motivated to learn new skills to fulfill basic position requirements, to become an expert in the position over an extended period of time, and to progress within the organization.
Able to be self-aware and conscientious of meeting all personal, team, & organization metric targets.
Excellent team player with a committed approach to teamwork and customer responsibilities.
Able to maintain and project a helpful and courteous attitude in any circumstances.
Highly resilient under pressure and adaptable to unforeseen work demands.

#J-18808-Ljbffr



  • Lisboa, Portugal Cross Border Talents Tempo inteiro

    Cross Border Talents is searching for an Escalated Hardware Support Specialist for our client in Lisbon, Portugal. Reporting to the Office Escalated Support Team leader, the Escalated Support Specialist will provide support to Finnish speaking customers, field engineers and business partners engineers for escalated issues.There is a strong focus on solving...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job Title: Escalated Hardware Support SpecialistAt Cross Border Talents, we are seeking a highly skilled Escalated Hardware Support Specialist to join our client's team in Lisbon, Portugal. As a key member of the Office Escalated Support Team, you will provide exceptional support to Finnish speaking customers, field engineers, and business partners for...

  • Technical Support Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Company OverviewAlter Solutions Portugal is an IT consultancy company that promotes digital transformation, part of the Alter Solutions Group founded in 2006 in Paris. In 2022, Alter Solutions joined the act digital group, creating a global community of talent in technology with a presence in twelve countries.In Portugal, we partner with over 120 clients and...

  • Technical Support Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Hcltech Tempo inteiro

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team in providing expert technical assistance to our clients. This is a full-time position that requires a strong background in hardware and software troubleshooting, as well as excellent communication and interpersonal skills.


  • Lisboa, Lisboa, Portugal HCLTech Tempo inteiro

    Job SummaryWe are seeking a skilled Technical Customer Support Specialist to provide first and second level support to our clients' customers and technicians with related incidents for production printers and digital front end. The ideal candidate will have a strong background in technical support, excellent communication skills, and the ability to work in a...

  • Technical Support Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Alter Solutions Tempo inteiro

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Alter Solutions. In this role, you will provide 2nd line technical support, handling escalated incidents from 1st line support.Your responsibilities will include:Troubleshooting and resolving issues related to hardware, software, networks, and applications.Diagnosing...

  • Technical Support Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Alter Solutions Tempo inteiro

    Discover a new challenge as a Technical Support Specialist at Alter Solutions Portugal, an innovative IT Consultancy Company driving Digital Transformation.We're part of the Alter Solutions Group, established in 2006 in Paris, and have since expanded to twelve countries worldwide.As a key member of our Nearshore IT center in Portugal, you'll join a dedicated...


  • Lisboa, Lisboa, Portugal Sitel Tempo inteiro

    Job Description:We are seeking a highly skilled Dedicated Customer Support Specialist to join our team at Sitel.Overview:Our client, a world market leader in gaming consoles and production company, is looking for an experienced professional to handle customer inquiries, complaints, and technical issues related to hardware, software, subscriptions, and online...


  • Lisboa, Lisboa, Portugal Hcltech Tempo inteiro

    We are seeking an experienced Technical Customer Support Specialist to provide expert-level support to clients and their technical staff for production printers and digital front-end solutions. The successful candidate will be responsible for troubleshooting, diagnosing, and resolving complex technical issues related to software, hardware, and configuration....

  • Computer Hardware Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Fixando Tempo inteiro

    Job Title: Computer Hardware SpecialistWe are seeking an experienced Computer Hardware Specialist to join our team at Fixando. As a specialist, you will be responsible for diagnosing and repairing complex computer hardware issues, including power problems with laptops.About the JobThe successful candidate will have extensive knowledge of computer hardware...


  • Lisboa, Portugal HCL Technologies Tempo inteiro

    Hardware Support German Speaker Lisbon, Portugal (hybrid) / Full-Time - __________________________________________ We are HCLTech, one of the fastest-growing large tech companies in the world and home to 211,000+ people across 52 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The...


  • Lisboa, Portugal HCL Technologies Tempo inteiro

    Hardware Support Italian Speaker Lisbon, Portugal (hybrid) / Full-Time - __________________________________________ We are HCLTech, one of the fastest-growing large tech companies in the world and home to 211,000+ people across 52 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The...


  • Lisboa, Portugal HCL Technologies Tempo inteiro

    Hardware Support Dutch Speaker Lisbon, Portugal (hybrid) / Full-Time - __________________________________________ We are HCLTech, one of the fastest-growing large tech companies in the world and home to 211,000+ people across 52 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The...


  • Lisboa, Lisboa, Portugal Alter Solutions Tempo inteiro

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team in Portugal.About Alter SolutionsAlter Solutions Portugal is an IT Consultancy Company that promotes Digital Transformation, part of the Alter Solutions Group, established in 2006. In 2022, we joined the act digital group, forming a global community of talent in...


  • Lisboa, Lisboa, Portugal Sitel Tempo inteiro

    Job DescriptionWe are seeking a skilled French Gaming Support Specialist to join our team at Sitel, where you will be working as a Back Office Advisor for a world-renowned video game brand.Job SummaryThis is an exciting opportunity to work in a multicultural environment with a leading gaming brand. As a Back Office Advisor, you will be the first point of...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Cross Border Talents is a leading talent acquisition firm, seeking a seasoned Technical Hardware Specialist to join our client in Lisbon, Portugal. Reporting to the Office Support Team leader, this specialist will provide expert support to Finnish speaking customers, field engineers, and business partners for complex technical issues.Key...

  • Digital Support Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Support Tempo inteiro

    Unlock a Better Quality of Life at WorkAbout MoveWORKMoveWORK provides cutting-edge solutions to improve work-life balance for occupants, customers, and service agents. Our innovative SaaS platform offers customizable mobile applications and premium services like user coaching, training, and technical support.Role OverviewWe are seeking an experienced...

  • Hardware Specialist

    Há 1 mês


    Lisboa, Lisboa, Portugal HCLTech Tempo inteiro

    Job DescriptionWe are seeking a skilled Technical Customer Support Specialist to provide first and second level support to our clients' customers and technicians with related incidents for Production printers and Digital Front End.Key Responsibilities:Provide technical support to clients and technicians of our production devices, including additional Digital...


  • Lisboa, Lisboa, Portugal Alter Solutions Tempo inteiro

    Alter Solutions Portugal is a leading IT consultancy company, part of the Alter Solutions Group. Our nearshore IT center in Portugal offers specialized professionals integrated into projects with globally renowned clients.Job DescriptionWe are seeking an experienced IT Support Specialist to join our team and provide 2nd line technical support, handling...


  • Lisboa, Portugal Hcltech Tempo inteiro

    DescriptionWe are looking for a Technical Customer Support to provide first and second level support to Client's customers and technicians with related incidents for Production printers and Digital Front End. Advice and assist users solving problems related to software, hardware, and configuration, using the defined channels of service (telephony system,...