Technical Support Specialist For B2B With English + Es/Pt/It/Fr/De
Há 1 mês
Imagine standing at the top of the Empire State Building, taking in the breathtaking view. From the online booking to the seamless entry, every part of your ticketing experience was designed and supported by Ventrata. An industry-leading SaaS platform that helps attractions, tours, and activities to create memorable experiences.
Backed by a passionate team, headquartered in London and with offices in Brno, Lisbon, and remote teams worldwide, we're expanding rapidly across multiple markets and verticals. Our mission is to help businesses of all sizes scale and grow while preserving their unique identity and spirit.
Be a part of something extraordinary, where your ideas and contributions truly matter. Let's shape the future of travel together.
The Challenge We are excited to announce that Ventrata is looking for a B2B Technical Support Specialist to help our clients with their issues. If you love problem-solving and are an excellent communicator, this is the role for you.
Responsibilities and duties Actively improve the customer experience;
Work with clients and their employees to identify problems and advise on the solution;
Recreate, troubleshoot and independently investigate reported issues;
Collaborate with development teams, identify errors and report bugs via internal helpdesk;
Master the support channels: Ventrata Chat, Slack and Helpdesk;
Help with client onboarding and uploading data to our systems;
Supporting internal teams with tasks beyond the job description;
Qualifications You are looking for a huge challenge;
You are interested in technology, curious about systems, software and hardware, and you are a fast learner;
You are an open-minded person always looking for feedback and ways to improve;
You take pleasure and pride in your work;
You want to grow with the company;
You have excellent communication and interpersonal skills;
B2 English mandatory;
Analytical mind and problem-solving attitude;
Ability to effectively describe and document issues;
Attention to detail;
Ability to work independently and as a part of a team;
Spanish/Italian/French/German/Portuguese is a huge plus.
Benefits You can work remotely or use our offices in Brno or Lisbon;
Shifts 9 AM - 5 PM CET;
Bonuses for working on national holidays;
Paid lunch breaks; paid overtime; performance bonuses;
24 days of paid vacation;
Start-up working environment and unique company culture;
Team buildings and company remote office.
Does it sound crazy enough? Send us your CV in English and join us
About Ventrata Ventrata is an enterprise ticketing platform designed for high-volume attractions, museums, observatory towers, sightseeing tours, and activity operators. Our all-in-one solution powers online, in-person, and third-party sales, and provides robust functionality for resource management, hardware integrations, and 24/7 live support.
Leading brands across diverse verticals trust Ventrata's solutions, and our focus on building long-term connections is key to mutual success. Since 2016, we have worked with many City Sightseeing operations and have teamed up with notable companies like Big Bus Tours and Historic Tours of America. Our recent partnerships, including those with English Heritage, Paradoxon, the Empire State Building, Thames Clippers, and many others established over the past two years, show strong potential to evolve into enduring, long-term relationships.
What truly sets us apart is our independence — we've been profitable since 2018, with no reliance on venture capital. This financial stability allows us to innovate and grow on our own terms.
We value collaboration and freedom ensuring that every team member has the space to take ownership, be heard, and drive real impact.
#J-18808-Ljbffr
-
Porto, Portugal Ventrata Tempo inteiroImagine standing at the top of the Empire State Building, taking in the breathtaking view. From the online booking to the seamless entry, every part of your ticketing experience was designed and supported by Ventrata. An industry-leading SaaS platform that helps attractions, tours, and activities to create memorable experiences.Backed by a passionate team,...
-
Porto, Portugal Ventrata Tempo inteiroImagine standing at the top of the Empire State Building, taking in the breathtaking view. From the online booking to the seamless entry, every part of your ticketing experience was designed and supported by Ventrata. An industry-leading SaaS platform that helps attractions, tours, and activities to create memorable experiences.Backed by a passionate team,...
-
IT Support Specialist with a Passion for Excellence
3 semanas atrás
Porto, Porto, Portugal Kcs It Tempo inteiroWe're seeking a highly skilled and dedicated IT support specialist to join our team at KCS IT. Located in Oporto, Portugal, this role offers the perfect blend of challenge and opportunity for growth.About the RoleAs an IT Helpdesk specialist, you will be responsible for providing top-notch technical support to our clients. With a proven track record of...
-
Technical Support Specialist
3 semanas atrás
Porto, Porto, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroUmbrella Functional Consulting & Support Team is seeking a skilled Technical Support Specialist to join our team. This role involves providing top-notch technical assistance to customers during the night shift (9pm to 6am, GMT), ensuring timely and accurate solutions to their technical problems.About the RoleThis is a critical position that requires...
-
Technical Support Specialist
4 semanas atrás
Porto, Porto, Portugal Kcs It Tempo inteiroJob SummaryWe are seeking an experienced Technical Support Specialist to join our team in Portugal. The successful candidate will be responsible for providing top-notch support for our IT infrastructure, ensuring seamless operation and minimizing downtime.
-
IT Support Specialist
3 semanas atrás
Porto, Porto, Portugal Kcs It Tempo inteiroWe are seeking a talented IT support specialist to join our team in Oporto. As a member of our technical staff, you will be responsible for providing exceptional customer service and technical support to our clients.About the RoleThis is an exciting opportunity to work with a dynamic consulting company that values innovation, teamwork, and employee...
-
Technical Support Specialist
3 semanas atrás
Porto, Porto, Portugal Kcs It Tempo inteiroWe are seeking a talented Technical Support Specialist to join our team at KCS IT. Based in Porto, this hybrid role offers an exciting opportunity for individuals who thrive in dynamic environments and possess excellent technical skills.About the RoleThis full-time position is ideal for someone with a Bachelor's degree in Computer Science or related field,...
-
IT Support Specialist
Há 1 mês
Porto, Porto, Portugal Kcs It Tempo inteiroAbout the RoleWe're looking for a skilled IT support specialist to join our team at KCS IT. This is an exciting opportunity to work with us and contribute to our mission of delivering exceptional IT services.Job DescriptionThis role involves providing level 1 and 2 IT support, troubleshooting technical issues, and resolving customer queries in a timely and...
-
IT Support Specialist
4 semanas atrás
Porto, Porto, Portugal Kcs It Tempo inteiroCompany OverviewKCS IT is a leading consulting company in the field of Information Technology and Services, established in 2008 in Lisbon. We specialize in creating value for our clients through Consulting, Outsourcing, Innovation, and Training.Job SummaryWe are seeking an experienced IT Support Specialist to join our team in Oporto. As a key member of our...
-
Technical Support Specialist
4 meses atrás
Porto, Portugal Puroclean Certified Restoration Specialist Of Auburn Tempo inteiroBecome the person that customers trust to solve their Smartex.ai related technical issues and make sure that the number of failure modes is reduced over time. What we're looking for We are looking for a Technical Support Specialist to provide technical assistance to our customers during the night shift (9pm to 6am, GMT), enforcing the Service Level...
-
Porto, Porto, Portugal Ventrata Tempo inteiroRole OverviewWe are seeking a skilled Technical Support Specialist to join our B2B team. This role will involve providing top-notch support to our clients, ensuring their issues are resolved efficiently and effectively.Key Responsibilities* Actively improve the customer experience by identifying and resolving problems in a timely manner* Collaborate with...
-
SAP BW Developer Position with Technical Expertise
4 semanas atrás
Porto, Porto, Portugal Boost-IT Tempo inteiroBoost-IT is a technology-driven company founded in 2018, dedicated to elevating people and improving the world through innovative solutions.Job Description:As a SAP BW developer at Boost-IT, you will be responsible for implementing system topics across three SAP BW lines: FB (Freighting Booking), FN (Functional Area on Oracle), and FR (BW4HANA - former SAP...
-
Technical Support Specialist
4 semanas atrás
Porto, Porto, Portugal Phiture Tempo inteiroNoesis is seeking a skilled Technical Support Specialist to join our team in the IT services area.We are looking for a professional with a strong background in Information Technology or Computer Engineering, who can handle complaints, questions, and issues with clients using effective communication techniques.The ideal candidate will have at least 3 years of...
-
IT Support Associate: Technical Services Specialist
4 semanas atrás
Porto, Porto, Portugal SWORD Health, Inc Tempo inteiroTechnical Services SpecialistWe are seeking a skilled IT Support Associate to join our team as a Technical Services Specialist.Company OverviewSWORD Health, Inc. is a promising high-tech startup company dedicated to simplifying work with innovative technology solutions.Salary and BenefitsThe competitive salary for this position is estimated at $75,000 per...
-
IT Technical Support Specialist
3 semanas atrás
Porto, Porto, Portugal Noesis Portugal Tempo inteiroNoesis Portugal, a company that invests in innovation and talent development, is looking for experienced IT professionals to fill the role of IT Technical Support Specialist. We're seeking individuals with a strong background in user support, excellent communication skills, and a good command of the French language.About Noesis PortugalWe're an innovative...
-
IT Helpdesk Specialist
Há 1 mês
Porto, Porto, Portugal Kcs It Tempo inteiroWe're seeking a talented IT Helpdesk Specialist to join our team at KCS IT. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:• Provide Level 1 and 2 technical support via phone, email, and chat• Troubleshoot and resolve technical issues...
-
IT Helpdesk Specialist
Há 1 mês
Porto, Porto, Portugal Kcs It Tempo inteiroWe are seeking a skilled IT Helpdesk Specialist to join our team at KCS IT, a consulting company in the field of Information Technology and Services.Our ideal candidate will have 1-2 years of experience in an IT help desk or similar support role, with a strong proficiency in English and excellent verbal and written communication skills.The successful...
-
Smartex.ai Technical Support Expert
4 semanas atrás
Porto, Porto, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroJob OverviewThe Umbrella Functional Consulting & Support Team is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers during the night shift (9pm to 6am, GMT), enforcing Service Level Agreements (SLAs).About the RoleWe are looking for an...
-
Technical Support Specialist
4 semanas atrás
Porto, Porto, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroUmbrella Functional Consulting & Support Team is seeking a Technical Support Specialist to join our team. As a key member of our night shift support team, you will provide timely and accurate technical assistance to our customers, ensuring their sustainable and efficient production.About the RoleWe are looking for an experienced Technical Support Specialist...
-
Technical Support Specialist
Há 1 mês
Porto, Porto, Portugal Michael Page Tempo inteiroAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Michael Page. As a Technical Support Specialist, you will be responsible for providing timely and effective technical support to end-users, customers, or internal teams experiencing issues with software applications, systems, or technology solutions.Your Key...
