Junior Support Specialist
Há 5 dias
What do we do? Paddle offers SaaS companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we're a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It's faster, safer, cheaper, and, above all, way better.
We're backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 3000 software sellers in 245 territories globally.
The Role: We are looking for someone who would like to start their journey in customer support. You will be working with our buyers (end users) from software companies that use our platform, learning how to offer top-notch support. You'll be searching for transactions, processing refunds and subscription cancellation requests, and much more.
The ideal candidate will be able to follow our internal process we have in place as well as instructions set by our customers. You will have a strong sense of empathy and you care about people as much as you care about getting your work done. You also have a natural fluidity and thoughtfulness to your written and verbal communication.
You will be part of a global team of buyer support specialists, reporting to the Buyer Support Team Leads. This is a great opportunity if you care genuinely and passionately about customer support and the role it plays in making a customer-centric team successful. There is great growth potential within the role, with opportunities to progress into a Level 1 Customer support function, as well as several specialist roles within the company.
In this role, you will be working standard hours from Monday to Friday. What you'll do: Respond to and resolve queries from our customer's customers via email. These are transactional queries such as refunds or cancellations.
Escalate advanced/ complex queries to the appropriate internal channels.
Continuously improve your knowledge of the Paddle products and increase your ability to understand more and more advanced queries in order to grow in your role.
Collect feedback, report any issues you come across, get involved in improving our processes and actively participate in team meetings.
We'd love to hear from you: You have 0-2 years experience in a customer support, customer service, or customer-centric role, or you're eager to transition into your first customer-focused position.
You are a proficient English speaker.
You are happy to work remotely and are organised in communicating with teams across different time zones (GMT, AEST, EST).
You love interacting with and helping people.
You share experiences and feedback with others in order to build your skills.
You continuously seek to improve, rather than settling for the current state.
You have an investigative mindset and like to think out of the box.
It'd be great if You have worked for a SaaS company, ideally offering customer support to other software companies.
You already have knowledge of Zendesk or any other helpdesk platforms.
You are tech-savvy.
You are comfortable working in a fast-paced environment, both autonomously and in collaboration with your teammates, where decisions may need to be made quickly, even without access to all of the information.
Everyone is welcome at Paddle At Paddle, we're committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don't care if, or where, you studied, what you look like or where you're from. We're more interested in your craft, curiosity, passion for learning and what you'll add to our culture. We encourage you to apply even if you don't match every part of the job ad, especially if you're part of an underrepresented group. Please let us know if there's anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We're committed to building a diverse team where everyone feels safe to be their authentic self. Let's grow together.
Why you'll love working at Paddle We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.
We live and breathe our values, which are:
Exceptional Together Execute with impact Better than Yesterday We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives.
We are a 'digital-first' company, which means you can work remotely, from one of our stylish hubs, or even a bit of both We offer all team members unlimited holidays and enhanced parental leave. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.
-
Junior Customer Support Specialist
2 semanas atrás
Lisboa, Portugal DMT Labs Tempo inteiro_12-Hour Rotating Shifts (Day & Night), Onsite Only_ **Role Overview** Step into the world of crypto with us! As a Junior Customer Support Specialist in our trading department, you’ll help drive client satisfaction and support seamless trading experiences. This is a hands-on role in a high-energy environment, perfect for a motivated individual looking to...
-
Junior Customer Support Specialist
1 semana atrás
Lisboa, Portugal Dmt Labs Tempo inteiro12-Hour Rotating Shifts (Day & Night), Onsite OnlyRole OverviewStep into the world of crypto with us! As a Junior Customer Support Specialist in our trading department, you'll help drive client satisfaction and support seamless trading experiences. This is a hands-on role in a high-energy environment, perfect for a motivated individual looking to grow in the...
-
German Language Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro{"h1": "German-Speaking Customer Support Specialist", "p": "We are seeking a highly skilled German-speaking Customer Support Specialist to join our team at Software & Support Media Gmbh. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers in German, ensuring their issues are resolved...
-
Application Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroAre you looking for a challenging project that will help you grow professionally? Dellent is a consulting company that specializes in System Information and Telecommunications. We are seeking an Application Support Specialist to join our team in Lisbon. The ideal candidate will have previous experience working with Linux/UNIX and Windows Systems, as well as...
-
German Language Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiroJob Title: German Language Customer Support SpecialistJob Summary: We are seeking a highly skilled German language customer support specialist to join our team at Software & Support Media Gmbh. The successful candidate will be responsible for providing exceptional customer support to our clients in Germany and Austria.Key Responsibilities:Communicate with...
-
German Language Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiroJob Title: German-Speaking Customer Support SpecialistSoftware & Support Media Gmbh is seeking a highly skilled German-speaking Customer Support Specialist to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through various communication channels.Key...
-
Junior Accountant
Há 4 dias
Lisboa, Lisboa, Portugal Airbus Tempo inteiroJob Title: Junior Accountant - Accounts Payable SpecialistJob Description:As a Junior Accountant - Accounts Payable Specialist at Airbus, you will be responsible for the accurate and efficient processing of invoices, as well as supporting corporate travel programs. Key responsibilities include receiving invoices, verifying their accuracy, and receiving...
-
Customer Support Fr/Es Speaker @ Movework
1 semana atrás
Lisboa, Portugal Support Tempo inteiroCustomer Support FR/ES Speaker @ MoveWORK To respond to incoming requests from platform users via the various communication channels;Responsibilities:Follow up requests until they are resolved in accordance with the internal process;Respond quickly and effectively to emergencies and reassure customers in the event of a problem;Escalate any difficulties...
-
Junior Credit Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Modelo Continente Hipermercados, S.A Tempo inteiroJoin Our Team as a Junior Credit SpecialistAt Modelo Continente Hipermercados, S.A, we are committed to disrupting the banking industry in Portugal by innovating in consumer payments, credit, and insurance. We are seeking a talented Junior Credit Specialist to support our business functions in their analytical and reporting roles.Key Responsibilities:Analyze...
-
French-Speaking Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroUmbrella Functional Consulting & Support Team is seeking a highly skilled French-Speaking Customer Support Specialist to join our team in Lisbon, Portugal. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients through various communication channels, including telephone, email, and chat. Your...
-
French Language Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroJob Title: French-Speaking Customer Support SpecialistUmbrella Functional Consulting & Support Team is seeking a highly skilled French-speaking Customer Support Specialist to join our team in Lisbon, Portugal.About the Role:We are looking for a resourceful and stress-resilient individual with excellent writing and verbal communication skills to provide...
-
German-Speaking Customer Support Specialist
2 meses atrás
Lisboa, Portugal Software & Support Media Gmbh Tempo inteiroGerman-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform. Your Tasks: Communicate with customers using...
-
Junior Health Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Https:Www.Energyjobline.ComSitemap Tempo inteiroJob Title: Junior Health SpecialistWe are seeking a Junior Health Specialist to join our team in Airbus. The ideal candidate will have a strong understanding of EHS regulations and compliance.Key Responsibilities: Manage help desk software or ticket system and maintain it up-to-date Perform basic remote functional troubleshooting to identify easy root...
-
Junior Retention Specialist
Há 4 dias
Lisboa, Portugal Biocol Labs Tempo inteiro**Summary** We are a Portuguese startup in the natural supplements industry looking for a hands-on Junior Retention to join our dynamic team and drive our customer retention efforts. We are a healthcare company focused on making chemicals redundant through nature and science. **What you'll be doing**: - Implement a strategy to reduce churn and increase...
-
Junior As Support
5 meses atrás
Lisboa, Portugal askblue Tempo inteiroDo you know **AskBlue**? We were born in 2013, and we provide services in the field of information technology. We are looking for **Junior AS Support** to join our company in one of our projects, in **Porto or Lisbon**. **Tasks**: - User Support to end Users; - Functional Change follow up; - Report creation/Code debug. **Requirements**: - Experience...
-
Junior Guest Operations Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Tbwa ChiatDay Inc Tempo inteiroJob Title: Junior Guest Operations SpecialistJob Summary:We are seeking a highly motivated and detail-oriented Junior Guest Operations Specialist to join our Operations team in Lisbon. As a key member of our team, you will be responsible for supporting the operations team in creating and executing project plans according to Blueground's furnishing standards...
-
Junior Support Specialist
Há 3 dias
Lisboa, Portugal Paddle.Com Tempo inteiroWhat do we do?Paddle offers SaaS companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we're a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It's faster, safer, cheaper, and, above all,...
-
Junior Support Specialist
Há 3 dias
Lisboa, Portugal Paddle.Com Tempo inteiroWhat do we do? Paddle offers SaaS companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we're a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It's faster, safer, cheaper, and, above all,...
-
Junior IT Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Rumos Tempo inteiroJob Title: Junior IT Support TechnicianWorkplace: Lisbon (On-Site)Key Responsibilities:Provide technical support and troubleshooting to end usersImplement and manage system image distribution via SCCMDiagnose and resolve hardware and software issuesManage desktop and device administration and deploymentRequirements:High school diploma or equivalent (12th...
-
Junior Retention Specialist
Há 2 dias
Lisboa, Portugal Biocol Labs Tempo inteiroSummary We are a Portuguese startup in the natural supplements industry looking for a hands-on Junior Retention to join our dynamic team and drive our customer retention efforts. We are a healthcare company focused on making chemicals redundant through nature and science. What you'll be doing: Implement a strategy to reduce churn and increase customer...