Customer Support Representative
6 meses atrás
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Russian speaking Customer Support Representative for their Lisbon offices.
Position: Customer Support Representative
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: Base salary.
**DUTIES AND RESPONSIBILITIES**:
- Assist customers with inquiries regarding account and payment procedures
- Resolve issues related to login and registration
- Manage cases of hacked accounts and facilitate character restoration
- Address inquiries concerning the reward program
- Respond to questions regarding tokens and prepaid game cards
- Handle payment-related inquiries and facilitate refund processes
- Maintain professionalism in managing customer data.
**REQUIREMENTS**:
- Native level Russian, both oral and written. Fluent in English (at least B2 level)
- Previous experience in Customer service roles will be considered as an advantage
- Gaming knowledge required
- Eligible to work in EU or sorted out Portuguese residency status
- Computer literate with sound knowledge of Microsoft Office package
- Excellent communication skills with solid negotiating skills
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to work independently, while being team player at the same time
- Working schedule: shift rotation, Monday to Sunday in timeframe from 06 AM - 10 PM (40 hours a week).
**BENEFITS**:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.
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