Junior Direct Operations Manager, UBER Eats
6 meses atrás
**About the Role**
Since 2020, Delivery at Uber has grown tremendously on the back of increased demand caused by the pandemic. Merchants across all categories have increased their investment and interest in their digital and delivery offering. Without having their own on-demand logistics capability, merchants are looking for a partner who can fulfill the requirement for last-mile delivery. With millions of drivers and couriers providing on-demand logistics through our existing marketplaces, Uber is well positioned to allow merchants to use our network of couriers, fulfilling the on-demand last-mile-delivery service for orders to their own app and website.
Uber Direct is a new business that focuses on last-mile delivery across all verticals (Online Food Delivery, Grocery, Retail, Ecommerce). This empowers merchants to deliver orders generated on their own channels (outside of Uber's marketplaces) with the most convenient experience. Direct is rapidly growing the ways in which Uber connects the world. Our goal is to set the momentum that will transform Direct into a sizable part of our business by EOY'24. Uber Direct has the potential to be our next multi-billion dollar business
At Uber Eats, you'll join the Central Operations team, which ensures that we provide a best-in-class experience to our merchants, delivery partners and users by maintaining the highest operational standards. This includes efficiency, reliability and customer experience. As an Operations Manager for Uber Direct in Portugal, you'll support the team in driving and growing our last-mile delivery business and strategy in Portugal You'll be tasked with developing data-driven insights, crafting strategies, and scaling impactful and innovative business initiatives.
This is particularly important as we venture into new business opportunities that require innovative approaches to our customers happiness and growth.
**What You'll Do**
- ** Monitor Activity & Analyze Data**: With the help of our rich dataset, you will supervise market performance, understand our customers' challenges and always look for ways to improve operations. You will build analytical frameworks, operationalize models and use dashboards to increase business control and drive operational efficiencies a while collecting insights.
- ** Build & Optimize Scalable Process & Tools**:Create the relevant Uber Direct processes to ensure that we are seeking for magnificent operation and unit economics. You'll build the right tools for our teams in the field and for our customers to scale seamlessly.
- ** Support AMs and Sales on strategic partnerships**: Constantly seeking solutions for this new product, your processes and projects will directly contribute to business growth and to the satisfaction of our customers. Work hand in hand with the team members to support their merchants' interactions (pitch, problem solving, business reviews, etc.)
**Basic Qualifications**
- At least 2 years proven experience in operations management, management consulting, investment banking or strategy preferably at a large organization
- BSc or MSc or equivalent experience in a quantitative field, such as economics, mathematics or engineering
- Analytical & critical thinking - experience with data-driven decision-making, ability to deal with data (reports, experiments, pricing models) and exercise good judgment in ambiguous circumstances while effectively communicating across a complementary team
- Ability to seize and prioritize opportunities based on feasibility and potential
- High adaptability to change and ability to complete tasks quickly. Able to shift from long-term thinking to immediate action tactical response
- Entrepreneurial approach - pro-actively able to own end-to-end projects from critical thinking through execution
- Excellent excel skills
- Proficiency in English and Portuguese
**Preferred Qualifications**
- Experience with SQL is a plus.
- Comfortable learning and using new software tools
- Industry knowledge in the on-demand / same-day delivery space
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