Senior Account Manager, Grocery and Retail, Portugal
2 meses atrás
**About Grocery & Retail (GR)**
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and users get what they want and go where they want in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber Eats was launched in Portugal in November 2017 and is the most downloaded Food Delivery App. We are available in 100+ cities, delivering from over 12,000 stores (restaurants and others) and growing quickly
Uber Eats delivers the best of your city right when you want it. Until a few years ago, we focused on bringing the best dishes from the local spots you love and the ones you've always wanted to try. Now, our goal is to get almost anything to you with our Grocery and Retail business
**About the Role**
The Uber Eats team is looking for a Grocery & Retail Growth Strategist who can own the business relationship with the large retail partners of Uber Eats in Portugal. This role calls for a combination of project management, relationship management, operational optimization, data analysis and complex problem-solving. You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in a startup culture, and be passionate about customer experience.
The Grocery and Retail Growth Strategist is a critical role to grow the new categories that Uber Eats is expanding to in Portugal, such as groceries. This role entails leading some of the most important partnerships in these categories, collaborating with big retailers to help them grow their business sustainably whilst delivering the best experience from the retailer to our users, with the goal of making Uber Eats the delivery platform of choice for our partners and users.
This role is a unique opportunity to move from going deep into solving operational challenges to thinking big and defining our partners' strategy regarding delivery, the biggest disruption to the merchant space in the past decades.
**What You'll Do**
- **Growth**: Develop plans in collaboration with your GR accounts to grow their business through new locations (i.e. locations deployment, expansion support), experimenting with new business models (eg. dark stores) or growing same-location sales (eg. effective marketing, SKU range, etc).
- **Account Management**: Be the main point of contact at HQ level for your GR accounts. You will create long-term relationships with our key accounts, ultimately maximizing their financials, marketing efforts, engagement and satisfaction. You'll be a key influence in their delivery business.
- **Data Analysis and Operational Optimization**: Quantify everything you do. Utilize data on decision-making to increase performance and act on identified issues to ensure you meet the objectives. Last but not least, be a master of process building.
- **Stakeholders and Project management**: Collaborate closely with operations, marketing and business development to ensure the team is meeting the growth objectives. Be a strategic thought partner in regard to the growth of GR partners.
- **Marketing Initiatives**:Build the category with the help of marketing initiatives in-store and digitally to make sure we educate our users into Grocery & Retail.
**What You'll Need**
- **2-3 years of experience** in enterprise partnerships, consulting, business development, account management, project management.
- **Highly autonomous & proactive**: able to work with mínimal oversight, and to move forward from issues management to push growth initiatives and projects that will add value to our partners and help them fulfill their potential on Uber Eats. You are able to take initiative and easily adapt to the constantly-changing work environment.
- **Problem-solving skills**: When you see a problem, you work hard and think out of the box and you don't stop until you fix it.
- **Great project manager **who can develop meticulously detailed KPI improvement plans in collaboration with our partners and then deliver them to plan regardless of any surprises or ambiguity along the way.
- Ability to **build strong relationships** with external partners as well as internal stakeholders, supported by **good communication and interpersonal skills**. You have the ability to persuasively communicate recommendations and effectively champion your partners' needs.
- **Data-driven decision-making** mentality and sound commercial judgment through analytical thinking to assess partner performance and financial viability.
- **Proficient in Excel / Google Sheets.**:
- **Native/fluent in Portuguese and English.**:
- **SQL knowledge is a plus
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