Merchant Operations Manager, Uber Grocery

3 semanas atrás

Lisboa, Portugal Uber Tempo inteiro

About Grocery & Retail (GR)

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and users get what they want and go where they want in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber Eats was launched in Portugal in November 2017 and is the most used Delivery platform in Portugal. We are available in 100+ cities, delivering from over 12,000 stores (restaurants, groceries and stores) and growing quickly

With GR we are building Uber's next 10^10 business. While continuing to lead in food delivery, we're expanding beyond restaurants to offer consumers almost anything at their fingertips-whether it's groceries, essential goods, or retail items. The business is still at a very early stage, with an ambitious growth target. With a focus on rapid growth, cutting-edge technology, and a seamless user experience, we're pushing the boundaries of convenience in the on-demand ecosystem.

About the Role

At Uber Eats, the Merchant Operations team for Grocery and Retail is responsible for ensuring we deliver a best-in-class experience to our merchants, delivery partners, and consumers by maintaining the highest standards of efficiency, reliability, and customer experience. As a Merchant Operations Manager, you will be responsible for designing and executing strategies that empower merchants on our platform, or those looking to join, to succeed. You'll also build and scale tools and processes focused on the needs of our merchant partners.

This role calls for a combination of process architecting, creative problem-solving, analytical and strategic thinking, strong execution skills to build and scale from the ground up, and the interpersonal ability to collaborate effectively with a team of Operations and Account Managers.

What You'll Do

Problem solving and data analysis: Find pockets for operational improvement, hypothesize and investigate solutions leveraging critical thinking and Uber's extensive datasets using SQL, Google Sheets and Google Slides

Project management: oversee and execute end to end complex projects, such as the launch of new products and processes, ensuring that they are executed in line with Uber's high operating standards and delivered in a timely manner

Stakeholder management: support our account management team - who are in close contact with our merchant partners on a daily basis - in solving their challenges at scale; and liaise with our regional and global teams to help them prioritize our most pressing needs

Process creation and improvement: build new processes and tools, or improve the existing ones, to address problems that improve the experience of our merchant partners in the app. This can include processes to reduce order cancellations or providing merchants with tailored reporting tools to closely monitor their performance.

What You'll Need

At least 3 years of experience in operations management, management consulting, investment banking, strategy roles in a large business, or growing a startup, or similar experience

BSc or MSc in a quantitative field, such as economics, mathematics, or engineering

Strong data-driven decision-making mentality and sound business judgment through analytical thinking

Executor with a bias for action, possessing a proactive personality with the ability to take initiative in a constantly changing environment, and adopting a generalist, do-what-it-takes mindset

Strong business acumen, with the ability to identify and prioritize opportunities based on feasibility and potential

Expertise in Microsoft Excel or Google Sheets

Experience with SQL is a plus, or comfortable learning and using new software tools

Proficiency in both English and Portuguese

Must have working rights in Portugal (no sponsorship available)

Industry knowledge in the on-demand / same-day delivery space and experience or interest on the grocery & retail space is a plus

#J-18808-Ljbffr

  • Grocery and Retail Operations Manager

    3 semanas atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About Uber EatsAt Uber Eats, we're revolutionizing the way people shop and eat. Our Grocery and Retail team is responsible for ensuring a seamless experience for our merchants, delivery partners, and consumers. As a Merchant Operations Manager, you'll design and execute strategies to empower merchants on our platform to succeed.This role requires a unique...

  • Junior Merchant Operations Manager

    5 meses atrás

    Lisboa, Portugal Uber Tempo inteiro

    **About Uber** At Uber, we ignite opportunity by setting the world in motion. We tackle big problems to help drivers, riders, delivery partners, and users get what they need in more than 10,000 cities worldwide. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you...

  • Grocery and Retail Operations Specialist

    1 dia atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About Grocery & Retail at UberUber Eats is revolutionizing the way people shop for groceries and retail items. Our team is responsible for ensuring a seamless experience for our merchants and consumers.Key ResponsibilitiesDesign and execute strategies to empower merchants on our platformBuild and scale tools and processes focused on the needs of our merchant...

  • Junior Direct Operations Manager, UBER Eats

    5 meses atrás

    Lisboa, Portugal Uber Tempo inteiro

    **About the Role** Since 2020, Delivery at Uber has grown tremendously on the back of increased demand caused by the pandemic. Merchants across all categories have increased their investment and interest in their digital and delivery offering. Without having their own on-demand logistics capability, merchants are looking for a partner who can fulfill the...

  • Consumer Operations Manager, Grocery

    3 semanas atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About the RoleAt Uber, we're driving innovation in the on-demand ecosystem by expanding our services beyond food delivery. Our Grocery & Retail business is at the forefront of this growth, and we're seeking a talented Consumer Operations Manager to join our team in Portugal.This role will be responsible for driving consumer adoption, engagement, and...

  • Consumer Operations Manager, Grocery

    4 semanas atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About the RoleAt Uber, we're driving innovation in the on-demand ecosystem by expanding our services beyond food delivery. As a Consumer Operations Manager, Grocery, you'll play a key role in shaping the future of our Grocery & Retail business in Portugal.We're looking for a talented individual to join our User Ops team and drive consumer adoption,...

  • Consumer Operations Manager, Grocery

    3 semanas atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About the RoleAt Uber, we're revolutionizing the way people move and access goods. As a key member of our User Ops team, you'll play a crucial role in driving consumer adoption, engagement, and retention for our Grocery & Retail business in Portugal.As a Consumer Operations Manager, you'll be responsible for developing data-driven insights, creating...

  • Grocery & Retail Sales Representative, Lisbon

    5 meses atrás

    Lisboa, Portugal Uber Tempo inteiro

    **About the Role** At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and users get what they want and go where they want in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and...

  • Senior Account Manager, Grocery and Retail, Portugal

    2 semanas atrás

    Lisboa, Portugal Uber Tempo inteiro

    **About Grocery & Retail (GR)** At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and users get what they want and go where they want in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where...

  • Senior Account Manager, Grocery And Retail, Portugal

    2 semanas atrás

    Lisboa, Portugal Uber Tempo inteiro

    .About Grocery & Retail (GR) At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and users get what they want and go where they want in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone...

  • Senior Account Manager, Grocery And Retail, Portugal

    2 semanas atrás

    Lisboa, Portugal Uber Tempo inteiro

    .About Grocery & Retail (GR) At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and users get what they want and go where they want in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone...

  • Senior Account Manager, Grocery and Retail, Portugal

    2 semanas atrás

    Lisboa, Portugal Uber Tempo inteiro

    About Grocery & Retail (GR) At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and users get what they want and go where they want in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone...

  • Senior Account Manager, Grocery And Retail, Portugal

    2 semanas atrás

    Lisboa, Portugal Uber Tempo inteiro

    About Grocery & Retail (GR) At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and users get what they want and go where they want in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone...

  • Senior Account Manager, Grocery And Retail, Portugal

    2 semanas atrás

    Lisboa, Portugal Uber Tempo inteiro

    About Grocery & Retail (GR)At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and users get what they want and go where they want in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and...

  • Senior Account Manager, Grocery And Retail, Portugal

    2 semanas atrás

    Lisboa, Portugal Uber Tempo inteiro

    About Grocery & Retail (GR) At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and users get what they want and go where they want in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone...

  • Senior Account Manager, Grocery And Retail, Portugal

    2 semanas atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About Grocery and Retail at UberAt Uber, we embrace innovation and disruption to ignite opportunity and make a positive impact on people's lives. Our teams are passionate about solving complex challenges and pushing the boundaries of what's possible. If you share our passion for technology, entrepreneurship, and customer-centricity, we invite you to join us...

  • Consumer Operations Manager, Grocery

    4 semanas atrás

    Lisboa, Portugal Uber Tempo inteiro

    **About the Role** At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and users get what they want and go where they want in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and...

  • Grocery & Retail Business Development Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About Grocery & Retail at UberAt Uber, we're igniting opportunity by setting the world in motion. We take on big challenges to help drivers, riders, delivery partners, and users get what they want and go where they want in over 10,000 cities worldwide. We welcome people from all backgrounds who seek the opportunity to build a future where everyone and...

  • Consumer Operations Manager, Grocery

    4 semanas atrás

    Lisboa, Portugal Uber Tempo inteiro

    About the RoleAt Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and users get what they want and go where they want in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything...

  • City Manager, Lisbon, UBER Eats

    5 meses atrás

    Lisboa, Portugal Uber Tempo inteiro

    At Uber Eats, City teams are the heart and soul of the company. These are the teams that take our global product and localize it to their market to make it successful. In this context, the Uber Eats City Manager role is a rare opportunity to build and shape the future of Uber Eats in Portugal. As a City Manager, you will be in charge of shaping and leading...