Customer Support Representative
2 semanas atrás
**About the Role**
At Uber
This person will have a real impact on our business operations in Lisbon, and the opportunity to benefit and learn from our industry experts, and grow along it
**What You'll Do**
- Be a passionate advocate for riders, drivers, eaters, and restaurants while answering any questions that come your way.
- Create loyalty among new users and get our early adopters to fall in love with Uber all over again
- Employ critical thinking and creative problem-solving skills to navigate high-severity incident types
- Learn and master multiple knowledge bases and contact management systems
- Triage issues and escalate them when necessary.
**What You'll Need**
- Good English Level
- Curiosity. You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results
- Excellent reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues
- Passion for helping others and creating support experiences that exceed users' expectations
- Skills for handling multiple issues at once to efficiently resolve a number of inquiries
- Ability to work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
- Amenable to work time that is shift based totaling 40 hours per week (on a rotating shifts basis)
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