Customer Care Operator
7 meses atrás
**EMPRESA**
**Conceituada empresa que opera no sector de telecomunicações e soluções Cloud, Cibersegurança e ICTS.**
**CANDIDATO**
O profissional a admitir será responsável por:
- Serviço de apoio ao cliente por telefone (Infoe) e ticket (Kayako);
- Gestão de tickets e resolução dos mesmos;
- Monitorizar painéis de alarme:
- Gestão direta de fornecedores para incidentes e manutenção;
- Reporte direto de problemas.
**PERFIL**
- Técnico Superior de telecomunicações e sistemas informáticos ou equivalente;
- Certificação CCNA (valorizada);
- Experiência mínima de 2 anos em suporte técnico FTTH, circuitos, ligações rádio, ligações satélites e relações com os fornecedores;
- Experiência VoIP, Trunksip, PBX virtuais;
- Experiência em redes e resolução de problemas;
- Experiência em configuração de routers Mikrotic e Cisco;
- Conhecimentos de Inglês e Espanhol (preferencial).
Caso esteja interessado/a nesta oportunidade carregue no link:
EGOR Talent Acquisition Solutions
**Success through People**
**Tipo de oferta**: Período Integral
Horário de trabalho:
- Turno de 8 horas
**Experiência**:
- Gerência de equipa: 1 ano (preferencial)
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