Customer Care Specialist

2 meses atrás


Porto, Portugal Kuehne+Nagel Tempo inteiro

Would you like to work for one of the biggest Logistics companies in the world? Join our dynamic Sea Logistics team.
** Your Role**: The Customer Care Specialist - Sea Logistics (M/F/d) is responsible for import, export, and LCL shipments. In your role, you support customers by providing helpful information, answering questions, and responding to complaints. Additionally, you coordinate the transport and take care of the administration.
** Your Responsibilities**:

- Handle customer's requests and complaints.
- Handle a variation of Export / Import and LCL shipments.
- Regularly contact the customers to define the best practices and offer advice if needed.
- Provide customers with quotes in collaboration with your manager or responsible person.
- Inform the customer correctly and in time about the course of the shipment.
- Follow the course of the shipment from the customer until the port of departure/arrival.
- Signal or correct mistakes and resolve issues, ambiguities, and incompleteness that were escalated by employees, whether or not in agreement with your direct manager.
- Optimize the operational and administrative processes for more efficiency within your department.

**Your Skills and Experiences**:

- Experience in freight forwarding, preferably Sea Logistics, is (preferred).
- High level of attention to detail.
- Ability to manage your time and deal with uncertainty.
- Customer driven.
- Good communication and conflict management skills.
- Fluent in Portuguese.

**Good Reasons to Join**: We are offering a challenging position with a competitive salary and opportunities for further development within Kuehne+Nagel.

**About Kuehne+Nagel***

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Carlos Correia


  • Customer Care Specialist

    4 semanas atrás


    Porto, Portugal Adecco Tempo inteiro

    Grab the opportunity to join a team in a dynamic organization that values innovation, excellence, and customer satisfaction! We are seeking a skilled and motivated individual to fill the role of Customer Care Specialist. Responsibilities As a Customer Care Specialist, you will be a crucial part of a Customer Care Team, focusing on providing support for the...

  • Beauty Consultant

    3 semanas atrás


    Porto, Porto, Portugal Teleperformance Portugal Tempo inteiro

    About the RoleWe are seeking a highly skilled Beauty Consultant to join our team as a Customer Care Specialist. In this role, you will be responsible for providing exceptional customer service and promoting our luxury beauty brand.

  • Customer Care Specialist

    2 meses atrás


    Porto, Portugal Parfois Tempo inteiro

    M/FMissão:Como Customer Care Specialist terá a missão de apoiar os nossos clientes em relação ao mercado de França.Requisitos:Garantir o apoio aos Clientes, através de vários canais (telefone, email), assegurando o acompanhamento das questões e encomendas dos mesmos, promovendo a satisfação e fidelização dos Clientes;Ser responsável pelas...

  • Customer Care Specialist

    2 meses atrás


    Porto, Portugal PARFOIS Tempo inteiro

    M/F Missão: Como Customer Care Specialist terá a missão de apoiar os nossos clientes em relação ao mercado de França. Requisitos: Garantir o apoio aos Clientes, através de vários canais (telefone, email), assegurando o acompanhamento das questões e encomendas dos mesmos, promovendo a satisfação e fidelização dos Clientes; Ser...

  • Customer Care Specialist

    2 meses atrás


    Porto, Portugal Grupo Salvador Caetano Tempo inteiro

    Descrição da funçãoEsta pessoa vai fazer parte da equipa de Marketing e Transformação Digital da KINTO e a sua missão passará por implementar o princípio de "Customer Listening" com o objetivo de melhorar e transformar a relação com a KINTO numa "first class experience".Como é Ser Customer Care Specialist?Centraliza o feedback do cliente...


  • Porto, Portugal Grupo Salvador Caetano Tempo inteiro

    Descrição da funçãoEsta pessoa vai fazer parte da equipa de Marketing e Transformação Digital da KINTO e a sua missão passará por implementar o princípio de "Customer Listening" com o objetivo de melhorar e transformar a relação com a KINTO numa "first class experience".Como é Ser Customer Care Specialist?Centraliza o feedback do cliente...

  • Customer Care Specialist

    2 meses atrás


    Porto, Portugal Kuehne + Nagel As Tempo inteiro

    Would you like to work for one of the biggest Logistics companies in the world? Join our dynamic Sea Logistics team.Your Role The Customer Care Specialist - Sea Logistics (m/f/d) is responsible for import, export, and LCL shipments. In your role, you support customers by providing helpful information, answering questions, and responding to complaints....

  • Customer Care Specialist

    3 meses atrás


    Porto, Portugal Grupo Salvador Caetano Tempo inteiro

    **Informações sobre a vaga de emprego**: Tipo de Necessidade **Recrutamento*** Código INR/INE **RHN/R/24/1429/1*** Empresa **KINTO*** Área funcional **Marketing e Comunicação*** Distrito/Concelho **Porto*** Cidade **Vila Nova De Gaia*** Código Postal **4430-247*** **Portugal*** Indústria **Automotive*** **Descrição da...


  • Porto, Portugal 1WorldSync Tempo inteiro

    Are you a successful customer care professional with a passion for excellence? Do you have experience managing multiple, high-value clients, with a proven track record of delivering exceptional results? Good news! 1WorldSync is looking for a **Senior Customer Care Advocate** to join our team. 1WorldSync is the industry leader in product content management....


  • Porto, Porto, Portugal Transcom Tempo inteiro

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Transcom. As a German Language Guru, you will be responsible for providing exceptional customer support to our clients through multiple channels.Key Responsibilities:Provide customer support via phone, email, and chatOffer solutions and respond to...


  • Porto, Porto, Portugal Truly Dental Tempo inteiro

    About Us: We are Truly Dental, a leading private dental practice in Dublin 4. We are seeking a highly skilled Dental Care Specialist to join our team. As a full-time Associate Dentist, you will be part of our state-of-the-art dental practices across Ireland. Our practice is committed to providing high-quality patient care in a supportive environment. We...


  • Porto, Portugal Care to Beauty Tempo inteiro

    All Cosmetics At Your Fingertips_ We are an online beauty and skincare haven serving customers from over 150 countries. Driven by passion, our mission is to deliver the very best beauty products from renowned European brands straight to our global clientele. From beloved classics to niche indie brands, we pride ourselves on curating an expansive collection...


  • Porto, Portugal BD Tempo inteiro

    **Job Description Summary**: As Customer Care Representative you will be part of the the Process Excellence team. You will responsible of back office process. get support related to their orders, price information, product information, etc. Together with your manager you will play a key role in driving continuous improvement initiatives. You are in key...


  • Porto, Porto, Portugal Swordhealth Tempo inteiro

    About the RoleWe are seeking a highly skilled Pelvic Health Specialist to join our team at Sword Health. As a remote-based position, you will have the opportunity to work with a global team and make a significant impact on pelvic health care.As a Pelvic Health Specialist, you will be responsible for completing onboarding video and audio consultations with...


  • Porto, Porto, Portugal Adecco Tempo inteiro

    About the Job:Are you fluent in Finnish and passionate about delivering exceptional customer service? We are looking for a skilled Finnish Customer Support Specialist to join our team in Porto, Portugal. About the Role:As a Finnish Customer Support Specialist, you will be responsible for providing top-notch customer service to our clients via phone, email,...


  • Porto, Portugal Monteiro Fabrics Tempo inteiro

    Integrando o departamento de Customer Care, terá como principais responsabilidades: - Gestão de encomendas (Registo, acompanhamento e confirmação); - Pedidos, acompanhamento, confirmação e envio de amostras piloto aos clientes / agentes; - Efetuar a faturação (exportação) dos produtos e a gestão e negociação dos respetivos transportes; -...


  • Porto, Porto, Portugal Dorel Juvenile Group Tempo inteiro

    About the RoleAs a Retail Care Representative at Dorel Juvenile, you will play a vital part in building and maintaining strong relationships with our retail partners and consumers. Your primary responsibility will be to provide personalized support, addressing inquiries, and ensuring a positive experience for our retail customers and final clients.Key...

  • Customer Care Assistant

    6 meses atrás


    Porto, Portugal HAYS Tempo inteiro

    Experiência em funções de Customer Care e no setor da Indústria | Disponibilidade Imediata | Porto A empresa onde vai trabalhar Empresa líder de mercado, no setor da Indústria de Embalagens, pretende reforçar a sua equipa com um Customer Care Assistant (M/F/d). A sua nova função Garantir a excelência na atenção aos clientes, realizando e...


  • Porto, Portugal JL Talent Partners Tempo inteiro

    We're looking for German speaking Customer Support Specialist to join our client's team in Porto! **What you'll do**: - Give accurate, valid and complete information by using the right procedures; - Be the owner of the customer query and ensuring a timely resolution and response; - Build meaningful relationship, answering customers questions in a...


  • Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    Discover the Opportunity to Revolutionize Healthcare Patient ExperienceWe are seeking an exceptional individual to join our team as a Customer Service Team Leader. In this key role, you will drive operational efficiency, lead a team of customer service specialists, and deliver outstanding service to patients, partners, and healthcare professionals.About Our...