Czech-speaking Technical Support Specialist
2 meses atrás
Are you a problem-solver who enjoys technology and enjoys helping others? This is your opportunity to work as a Technical Support Specialist for **Microsoft** in Lisbon, where you’ll help enterprise customers solve complex technical issues using the latest Microsoft technologies.
**What You’ll Do**:
- Provide exceptional technical support to Microsoft enterprise customers, resolving issues related to Office 365, Microsoft Teams, and Azure Active Directory.
- Troubleshoot technical problems and collaborate with engineers, product groups, and management to find the best solutions.
- Maintain a high standard of customer satisfaction by managing expectations and delivering efficient support in Czech and English.
- Ensure all requests adhere to the Service Level Agreement (SLA) and document your technical work for future reference.
**What You’ll Bring**:
- Strong technical expertise in Office 365, Exchange Online, and networking protocols (Kerberos, DNS, NTLM, etc.).
- Experience working with Azure Active Directory Connect, Active Directory, and PowerShell.
- Excellent communication skills in **Czech** and **English** (both written and spoken).
- A customer-focused mindset with the ability to thrive in a fast-paced, dynamic environment.
**What’s in It for You**:
- Competitive salary and benefits, including **meal and holiday allowances**.
- Health insurance starting from day one.
- **Relocation package**: Assistance with your move to Lisbon, including **a fully equipped company-rented apartment for the first 14 months**, with all expenses (utilities, internet, etc.) covered.
- Flight reimbursement and a free annual flight back to your home country.
- Continuous development opportunities and access to Microsoft’s latest technology.
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