Desktop Support L2
6 meses atrás
DESKTOP SUPPORT L2 - JUNIOR (AT CLIENT SITE - LISBOA)
Portuguese company hires for remote/hybrid work
CANDIDATES MUST LIVE IN PORTUGAL
FLUENT PORTUGUESE AND ENGLISH (B2)
Description
**Activity Description**:
- The main activities to be performed are
- Service Desk - 1st Line:
- Communication with the end user - answering, receiving and recording reported incidents - providing a single channel of communication;
- Support to the user in the problems and doubts reported;
- Systematization of the information to be passed to the on-site support teams;
- Management of cell phone equipment / cards / activation of cell phone numbers;
- Management of problems with the communications operator;
- Operation of the access control system;
- Field Support - 2nd Line:
- Intervene technically with the equipment and users at the customer's premises
- Interact with third parties - e.g. hardware suppliers, other teams - to support the implementation of interventions;
- Support the user in the use of IT resources.
**Must Have**:
- Knowledge of English sufficient for contacts with international support.
- Experience setting up Windows environment (enduser)
- Experience setting up mobile devices (Android/IOS)
**Nice to Have**:
- Academic background not higher than 12th grade.
- Experience in team leadership
- Ability to manage customer expectations
**Top 5 Skills**:
- Good communication skills
- Experience with end-user support remote and presential
- Team spirit
- Organised, rigorous and procedure-compliant
- Autonomous and proactive
Seniority**:Junior**
Type of project: Maintenance Service
Urgency: As soon as possible
Local**:Presential**:
- Work full time on the client's premises in Lisbon, as part of a team of 3 to 4 people.
00223443
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