Desktop Support L2

6 meses atrás


Lisboa, Portugal iTRecruiter Tempo inteiro

DESKTOP SUPPORT L2 - JUNIOR (AT CLIENT SITE - LISBOA)

Portuguese company hires for remote/hybrid work

CANDIDATES MUST LIVE IN PORTUGAL

FLUENT PORTUGUESE AND ENGLISH (B2)

Description

**Activity Description**:

- The main activities to be performed are
- Service Desk - 1st Line:

- Communication with the end user - answering, receiving and recording reported incidents - providing a single channel of communication;
- Support to the user in the problems and doubts reported;
- Systematization of the information to be passed to the on-site support teams;
- Management of cell phone equipment / cards / activation of cell phone numbers;
- Management of problems with the communications operator;
- Operation of the access control system;
- Field Support - 2nd Line:

- Intervene technically with the equipment and users at the customer's premises
- Interact with third parties - e.g. hardware suppliers, other teams - to support the implementation of interventions;
- Support the user in the use of IT resources.

**Must Have**:

- Knowledge of English sufficient for contacts with international support.
- Experience setting up Windows environment (enduser)
- Experience setting up mobile devices (Android/IOS)

**Nice to Have**:

- Academic background not higher than 12th grade.
- Experience in team leadership
- Ability to manage customer expectations

**Top 5 Skills**:

- Good communication skills
- Experience with end-user support remote and presential
- Team spirit
- Organised, rigorous and procedure-compliant
- Autonomous and proactive

Seniority**:Junior**

Type of project: Maintenance Service

Urgency: As soon as possible

Local**:Presential**:

- Work full time on the client's premises in Lisbon, as part of a team of 3 to 4 people.

00223443


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