Customer Service Representative for Social Media
6 meses atrás
You are Spanish speaker and you are a Social Media addict? We are recruiting **Customer Delight for Social Media - Spanish speaking to Lisbon** in Portugal
**Your working day**:
- Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
- Provide pre and post-sales support for all self-service products;
- Provide product and tool support to enhance clients’ experience;
- Identify trends and solve problems facing multiple SMB clients;
- Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.
- Provide vital product insights and feedback from customers to engineering.
**What you need to know to have a chance of getting this job**:
- Fluent in Spanish & good English
- Great communication
- Aptitude for problem-solving
- Excellent communication skills: verbal, written, listening skills
- High school diploma or equivalent (mandatory)
- **Valid work permit in Portugal**
**You will benefit**:
- 12-month renewable contract
- Work in office in sunny Lisbon
- Initial training during 3 weeks
- Work schedule : Monday to Sunday between 7am to 10pm // 8h per day with 2 days off per week // Rotating shift & Days off
- Private Heathcare & Dentalcare from contract signature
- Stable work and career progression;
- Great activities
- Airport Pick-up
- Flight refund after 9 month in the company
- Accommodation in a room in a flat shared with others employees
- **Starting date : July 8th**_
Ability to commute/relocate:
- Lisboa, Distrito de Lisboa: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Customer Service: 1 year (preferred)
**Language**:
- Spanish fluent C2 (required)
- English fluent B2 (required)
License/Certification:
- Work Permit in Portugal (required)
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