Technical Customer Support

Há 3 dias


Lisboa, Portugal City Job Offers Tempo inteiro

**Technical Customer Support in Lisbon (German + English)**

Fixed-term Full-time

Do you like interacting with people remotely and you have experience in Technical troubleshooting? If your answer is ‘yes’, catch this Technical Support Job in Lisbon We are in search of German-speakers to provide quality Customer Service for the best Search Engine in the world.

**German-speaking Technical Advisor in Lisbon (English)
The role

You will solve consumer’s doubts and general inquiries while you empower your technical skills, building long-lasting relationships with clients through product support and troubleshooting.

Your opportunity

Work in your language for a big project. A global and talented Customer Care team awaits you. Be part of the success of a leading company.

This is your New Job in Lisbon if
- Excellent communication skills in German and you are fluent in English (from B2 level)
- You have experience in Technical troubleshooting and Technical Customer Support
- You are comfortable with digital environments
- You have excellent communication skills
- You like helping others with their technical issues
- You are open to learn everything about new technologies
- You can talk about technical issues in non-technical terms
- You enjoy working in a fast-paced environment
- You are able to work from Monday to Sunday (8am-5pm)

Your day to day at work
- Respond to inbound customer requests
- Document relevant case information
- Ensure excellent customer satisfaction
- Escalate issues and customers to higher tiers of support

Keywords to success in Technical Customer Support
- Empathy
- Quick learner
- Team-player
- Outgoing

**Benefits**:

- Competitive salary + performance Bonus
- Transportation allowance
- Health insurance with a dental plan
- Opportunities for career progression
- International Mobility Program
- Your future workplace is a modern office with new amenities (you’ll be working from home temporarily due to Covid-19 contingency plan)
- Work in a diverse environment with people from over 15 nationalities
- Discounts in local businesses



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