German Customer Service Team Leader

4 semanas atrás

Lisboa, Portugal speakit Tempo inteiro

Are you looking for a new job opportunity within an international company where you can grow and make use of your skills? Do you have team-leading experience managing customer support teams?
If the answer is yes, please keep reading
Our international client in Lisbon within the iGaming industry is growing and looking for a Team Leader to take care of the current German team. Great opportunity to be part of a reputable brand in the heart of Lisbon with good benefits and real opportunities for career progression

**Responsibilities**:
If you join the company, you would be responsible for the tasks below:

- People and team management with active support for the operations management
- Look for opportunities to improve efficiency and effectiveness in order to deliver exceptional customer experience
- Recruitment, training, coaching, performance management and talent development
- Proposing improvement initiatives
- Focus on high customer satisfaction, service availability and quality through training and continuous improvement of processes and efficiencies
- Monitor KPls to review department's results to allow regular efficiency optimization

**Requirements**:

- Willingness and flexibility to work on shifts (no night shifts).
- German language C1 level
- English language skills to a business standard
- Appropriate leadership and management skills
- Excellent written and verbal skills as well as high interpersonal skill level
- Calm manner and able to work under pressure
- Ability to perform well in a multi-task/cultural and ever-changing dynamic environment
- A flexible, creative and driven personality
- General computer knowledge (MS Office, Internet)
- Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided

**Benefits**:
**If you join the company, you will have the benefits below**:

- Permanent working contract
- Annual Gross Salary: 28.000 € (split in 14 payments)
- Food Allowance: paid monthly: 6,83 € net per working day
- Health Insurance
- Birthday Day: 1 Extra leave day per year
- Annual Bonus up to 20%
- Home Office: 2 days in the office and 3 days from home in average per week
- Other Benefits for being Entain Employee: Access to LinkedIn Learning, Access to Employee
- Assistant Tool, fruit and coffee in the office, protocols with local partners

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