Service Desk/Desktop Management

2 semanas atrás


Lisboa, Lisboa, Portugal Dellent Tempo inteiro
Consultor de Service Desk/Desktop Management

A Dellent é uma empresa de consultoria especializada em Sistemas de Informação e Telecomunicações. O nosso objetivo é conseguirmos ajudar os nossos consultores e candidatos a integrarem projetos que vão ao encontro dos seus interesses, motivações e expectativas. Sempre gostaste do mundo das telecomunicações? Então vais gostar deste projeto, pois aqui terás a possibilidade de inovar nas áreas da TV, internet e voz. Farás ainda parte de uma equipa cujos projetos terão grande exposição a nível nacional.

Localização: Lisboa e Covilhã

Quem procuramos:

1. Formação Académica Superior ou 12.º ano ou experiência equivalente;
2. Experiência em assegurar o serviço de Service Desk utilizando várias ferramentas de registo como CRM One, CA SD e HP SM para tratamento e/ou encaminhamento de incidentes, requests e changes;
3. Experiência em assegurar o suporte de TI's/SI's e suporte informático remoto com recurso a DTM em clientes com serviços geridos;
4. Experiência em sistemas operativos Windows e/ou Linux;
5. Experiência em assegurar o acompanhamento dos tickets (incidents/requests/changes) registados, de modo a garantir os SLA's end-to-end;
6. Inglês B2;
7. Capacidade analítica, pensamento crítico e criativo;
8. Responsabilidade, proatividade, autonomia e dinamismo;
9. Capacidade de trabalhar sob pressão, em equipa e de gerir múltiplas atividades;
10. Capacidade de resolução de problemas e de comunicação eficaz.

O que oferecemos:

1. Seguro de Saúde;
2. Plano de formação ajustado e personalizado, com um orçamento para gastares nas formações e livros técnicos que considerares necessários;
3. Feedback constante e acompanhamento para que possas crescer profissionalmente;
4. Processo de onboarding remoto;
5. Eventos de equipa todos os semestres para que possas viver novas aventuras;
6. Descontos e ofertas exclusivas nos nossos parceiros;
7. Cultura de proximidade e transparência. As tuas ideias e necessidades são ouvidas e valorizadas por nós

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