Software Onboarding Specialist

2 semanas atrás


Porto, Porto, Portugal Infraspeak Tempo inteiro

At Infraspeak, we're on a mission to revolutionize Intelligent Maintenance Management with our cutting-edge platform. As a fast-growing company, we're expanding our team and looking for a skilled Software Onboarding Specialist to join us in Porto, Portugal.

About the Role

We're seeking an exceptional individual with great interpersonal and organizational skills to ensure seamless customer onboarding and satisfaction. The ideal candidate will have experience with maintenance management software and CRM systems, as well as excellent communication and problem-solving skills.

What You'll Do
  • Onboard new customers and provide comprehensive support to ensure maximum satisfaction and success.
  • Identify and leverage upselling and cross-selling opportunities to drive business growth.
  • Collect feedback on our product and identify areas for improvement.
  • Sometimes, support sales teams with technical demos and product training.
Requirements
  • Fluent English language skills.
  • Good level of Spanish (desired) and French (desired).
  • Academic background in Engineering: Mechanical, Civil, Electric, or related fields (a plus).
  • Passion for teaching, positive attitude towards challenges, and enthusiasm for working with customers.
  • Hard work ethic, self-starter mentality, and flexibility to occasionally travel abroad.
  • Previous experience with maintenance management software and implementation is highly valued.
What We Offer
  • A competitive salary of approximately €45,000 - €60,000 per year, depending on experience.
  • Flexible working hours, performance-oriented bonuses, and perks.
  • Modern office space in central Porto.
  • Comprehensive two-week onboarding program in Porto.


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