Customer Onboarding Specialist

2 semanas atrás


Porto, Porto, Portugal Infraspeak Tempo inteiro
About Infraspeak

Infraspeak is an Intelligent Maintenance Management Platform (IMMP) that empowers thousands of teams worldwide to streamline their operations and achieve their goals. Our mission is to make a positive impact on people's lives by providing innovative solutions that drive efficiency, productivity, and customer satisfaction.

Job Overview

We are seeking a highly motivated and skilled Customer Onboarding Engineer to join our team. As a key member of our organization, you will be responsible for ensuring the smooth onboarding of new customers, identifying upselling and cross-selling opportunities, and continuously improving our products and services.

Responsibilities
  • Onboard new customers, ensuring maximum satisfaction and success in their portfolios
  • Identify and leverage upselling and cross-selling opportunities
  • Collect feedback on the product and identify improvement opportunities
  • Sometimes support sales teams with technical demos
Requirements

To succeed in this role, you must have:

  • Fluent Spanish language skills (mandatory)
  • Good level of English
  • Academic background in Engineering: Mechanical, Civil, and Electric, among others (a plus)
  • Passion for teaching, and a positive attitude towards issues and challenges
  • Energy and enthusiasm for working with customers
  • Hard work ethic and self-starter mentality
  • Availability to occasionally travel abroad
What We Offer

We provide a challenging environment where you will see the company grow to a worldwide reference in the field. You will enjoy:

  • Flexible working hours
  • Competitive compensation
  • Performance-oriented bonuses
  • Perks
  • Modern office space located in central Porto
  • A comprehensive two-week onboarding program in Porto
  • Regular training and coaching sessions
  • A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and learn from them
  • The opportunity to shape our future in the Portuguese market
Estimated Salary: €45,000 - €55,000 per year

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